AddressJob Title:
Solution Hub Specialist
We have an exciting opportunity to join our team as a Solutions Hub Specialist with one of Australia's biggest telecommunications companies.
As a Solutions Hub Specialist, you will ensure that we are providing timely and effective technical solutions to enterprise business customers. Day to Day, the customer solutions specialist will be interacting with clients and stakeholders to provide technically feasible, commercially viable and deliverable solutions. The Solution Hub Specialist will also provide guidance on the effective use of technology and solutions to achieve business outcomes in alignment with customer requirements.
Key Role Details
- March start
- Full Time Permanent Position with standard Annual Leave and Sick Leave
- $31.80 per hour + Super
- Monday to Friday Roster (7am-7pm availability required)
- 2 weeks extensive training
- Brand new office on the banks of Ross Creek very close to public transport
Key Responsibilities
- Identify customer needs & support through utilising internal systems and tools.
- Take accountability for managing customer relationships, responding to queries and complaints, escalating issues, and risks.
- Collaborate with peers, team members and key stakeholders across the Telco.
What are we looking for?
- A passion for providing high level customer satisfaction.
- A meticulous eye for detail.
- Advanced computer skills.
- The ability to 'think outside the box'.
- Will contribute as an active member in a cohesive team.
What's in it for you?
- A rewarding role where you get to make a difference.
- Managing a diverse portfolio of clients ensures that each day brings unique challenges and opportunities.
- A diverse and inclusive workplace.
- Opportunity to grow and develop your Service Specialist skills by accessing our internal learning and development platform.
- Join a fun, enthusiastic and social team.
- Generous incentive for our Employee Referral Program.
- 4 weeks Christmas shutdown.
In a workplace built on inclusion, diversity, and flexibility applications from First Nation People and individuals from diverse backgrounds are welcomed and supported.
- Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police check.
Concentrix + Webhelp is an equal opportunity employer. Being an equal opportunity employer means that Concentrix + Webhelp provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
Location:
AUS Townsville - River Quays, Level 6, 7 Tomlins Street
Language Requirements:
English
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
