Customer Success Advocate

You have: The ability to work with Australia-based sellers in English (writing and phone), and global Square colleagues in English (reading, writing and video meetings)Experience working in a customer support role or a background in hospitality, retail or a customer-facing roleComfort with ambiguity and resilient when facing rapid changeProblem-solving skills - you enjoy digging into a problem and finding a solution The soft skills to engage with sellers over the phone, asking questions and offering solutions for their businessThe ability to tailor a custom customer support experience to address the unique requirements of individual Square sellersA strong interest in receiving and implementing feedback and focus on improvementA passion for Square and desire to help sellersWe're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I D page. PerksWe want you to be well and thrive. Our global benefits package includes:Healthcare coverageRetirement PlansEmployee Stock Purchase ProgramWellness perksPaid parental leavePaid time offLearning and Development resources We've noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk. Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss…