Customer Success Architect - Cortex

Palo Alto Networks

Our mission is to be the cybersecurity partner of choice, protecting our digital way of life.

Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before.

Cortex Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a key component of our company’s success, working together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option!

• 💬 Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• ⭐️ Sales and Customer Success Process Improvement
  

  Experiment with new ideas, processes and tools to improve and scale the way that we engage with customers

• 💬 Customer Query Handling
  

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems