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Form of work
SalaryAuthorised and posted on behalf of SwitchDin
SwitchDin is a Renewable Energy SaaS company who are truly at the forefront of innovation and taking our incredible story to the market to help them scale as we are currently going through a huge amount of growth. A humble group of dedicated, smart and genuine people who are super passionate about what they do as they embark on helping power grids all over the world adapt to a renewable energy future.
We are an Australian based business with global traction and have a cloud platform that provides orchestration and control of distributed energy resources, enabling better power system management and broader usage of renewable sources. If you’re looking for meaningful work that allows you to contribute to a mission you believe in, all while being a part of a local Aussie success story having an impact on the world, then you have come to the right place.
Established in 2014, we’ve already carved out an impressive reputation due to not only the complex problems they’re solving, and the cutting-edge projects they work on, but also the fact that our solutions have been adopted on a HUGE scale and continue to do so in new and emerging global markets. We've grown a lot since our inception, and we’re on the precipice of what can only be described as ENORMOUS growth.
About you:
If you are motivated by a position that offers the opportunity to help others, if you thrive working within a team environment, if you have a positive attitude and are a fast learner who loves accuracy and takes pride in your work then this autonomous role will offer you the freedom and flexibility that you desire.
This position requires a self-motivated, proactive individual who possesses excellent interpersonal skills, loves people, and enjoys working in a fast-paced delivery environment on a team whose number one priority is the clientWe are looking for a motivated individual who will not only have a pleasant personality but can actively engage with customers in a professional manner. This opportunity offers a vibrant work environment where all your efforts are recognised with on-going provision of support and development. About the role:
Work on daily customer driven operations, customer general enquiries and issues raised about our IoT hardware products and API services via tickets and phone calls, in line with service level agreementsLiaise with clients by phone, video conferences and face to face in a professional friendly and courteous manner to provide excellent customer service and create valuable, connected client relationships. Take ownership and deliver timely and accurate information to customers, proactively tailor solutions based on the customer’s needs. Contribute to the overall performance and growth of the team, work as a passionate connected team member with the other Customer Success Team
Members and with the other professional teams in the companyProvide on-going feedback on process improvement. Support operational functions of the business.
Candidate Criteria:
Understanding of fundamental Electrical concepts is highly desirable
Knowledge of solar PV, EV and battery systems is highly desirable
Knowledge of fundamental networking & digital technologies is required
Coding experience (Python) and understanding of API/microservices is a plus
Experience with IoT devices is highly desirable
Understanding of the energy market players and adjunct market services is highly desirable
Strong verbal and written skills
Inbound/outbound telephone and in-writing customer service experience is required.Strong attention to detail is a must.Great team player with a positive can-do attitude.Excellent time management. Ability to multitask and manage your time.Experience with data entry and online customer service management.Fast learner
The work week is 38 hours.Must be eligible to work in Australia
Salary 70/75k + super.
PLEASE APPLY USING THIS LINK: https://shorturl.at/msxE2
Summary of role requirements:
- Flexible hours available
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 15 April 2024
- Expected salary: $70,000 - $75,000 per year
