AddressWe are currently seeking an enthusiastic receptionist to join our Arena Joondalup Physiotherapy team.
The receptionist will provide customer and administrative services to the patients and staff of our clinic based in Joondalup. We need someone with exceptional communication, interpersonal and customer/patient service skills. This clinic is extremely busy and the person considered will need to be able to handle stressful situations with ease and who is organised and able to multi-task and prioritise.
Prior experience as a Receptionist, with HICAPS and medical booking systems (Nookal) would be an advantage (but not essential). We need someone who can work in a team and be self motivated.
Hours will be approximately 10 hours per week Thurs and Fri pm (2-7) with the ability to cover 6 other receptionists sick and holiday leave between the hours of Mon to Fri 7am to 7pm and Sat am (length of hours are subject to change depending on the day).
Responsibilities:
- Answering telephone calls, enquiries and patient appointment bookings.
- Patient billing, receipting.
- Management of patient files and records.
- General office duties, emails, faxing, scanning medical records etc.
- Provide administrative support as required to Physiotherapists.
- Liaise with Insurance companies and referrers.
- Ability to type letters at a relatively fast pace.
Essential Requirements: Skills
Starting as soon as possible
- Some experience in a similar role
- Sound computer skills and proficiency, a preference would be given to someone with Nookal experience but training can be provided.
- Courteous Telephone manner
- Professional standard of personal presentation
- Exceptional communication, interpersonal and customer/patient service skills
- A high level of confidentiality
- Strong organisational and time management skills
- The ability to multi-task with a strong attention to detail
- An ability to work independently and liaise with other staff
- High level of reliability
Employment Benefits
- Excellent remuneration and working conditions are offered for the right candidate.
- Free car parking is available
