Customer Success Manager

BlueFit is on the lookout for exceptional Customer Success Manager at Hurstville Aquatic Leisure Centre to join our mission of Inspiring Community Activity.

Why BlueFit

At BlueFit, we are not just about providing aquatic and fitness facilities, we are about creating a vibrant and welcoming environment, and fostering a love for health and fitness for the local communities we serve. Joining our team means being a part of a industry leading leisure management team that values quality over quantity, operating 60 facilities nationwide.

About the Role

The Customer Success Manager looks after all aspects of operations of the Customer Experience department and ensures that they are carried out safely, efficiently and above all else, in a service orientated fashion. This role will work closely with the Facility Manager and department managers to drive a high performing team to meet health club membership targets, swim school and kids sports enrolment targets both through new memberships and enrolments as well as support membership, swim school , and kids sports retention.

A typical day might have you doing the following:

• Welcoming new and existing members
• Training new staff on how we operate
• Responding to customer queries by phone or in person
• Ensuring the reception area is tidy and welcoming
• Following up outstanding debtors
• Pro-actively marketing BlueFit’s products and services by managing the Customer Success team to call membership and swim school/ kids sports enquiries as per the BlueFit lead management process
• Work with the Facility Manager to ensure rosters are in set in line with target
•  Support membership, swim school  and kids sports retention  

 We are looking for someone who has:

• Experience leading a small team
• Face to face customer service experience
• An inclusive approach to service.  Our customer base is diverse and we love what this offers our workforce and want someone that can ensure all our customers feel welcome.
• This is not a 9 to 5 industry so we do need someone who can work regular weekends (on a rotating basis) and public holidays.
• Must be able to work early mornings and evenings in line with the centres opening hours and the needs of the business. 

Qualifications

• Current Working with Children Check (or willing to obtain)
• Current First Aid and CPR Certificate (or willing to obtain)

Our commitment to child safety
All children and young people have the right to be safe and feel safe. It is our commitment at BlueFit that the safety, wellbeing, and empowerment of children and young people is supported across all of our facilities and services. As such, as part of our recruitment process, all of our candidates will be appropriately screened. This will include a working with children check and reference checks and may include a police check.

Your application should address the following questions:

• Explain your knowledge and understanding of child safety and safety of those who are vulnerable.
• How would you demonstrate your commitment to child safety within this role?

Apply Now

If you would love to join the BlueFit team, submit your resume and cover letter and let’s make a real difference in our local community together!

We believe in inclusivity; therefore, we encourage people of all genders, ages, abilities, sexual orientation, and cultures including people of Aboriginal and Torres Strait Islander heritage to apply.