AddressWhat we’re looking for
The ideal candidate will possess the following abilities:
- Scalable Communication: Excellent written and verbal communication skills are essential for effectively engaging with customers at scale through digital channels and automated workflows.
- Technological Proficiency: Proficiency with Gainsight and digital communication channels is necessary for executing tech touch engagement strategies and maximizing efficiency in a large customer portfolio.
- Analytical Thinking: Strong analytical skills and the ability to interpret data and metrics are critical for monitoring customer health, identifying trends, and prioritizing outreach efforts effectively.
- Customer-Centric Focus: A customer-centric mindset and a passion for delivering exceptional customer experiences are essential for success in driving Customer Success and satisfaction at scale.
- Collaborative Team Player: The ability to collaborate effectively with cross-functional teams, including sales, marketing, product, and support, is necessary for aligning efforts and driving coordinated action to achieve Customer Success goals.
- Thrive in a fast paced environment: We’re a start-up at heart and always open to experimentation and iteration.
You may be a good fit if…
- You have 2+ years of experience in a Customer Success or account management role, with a focus on managing a large book of customers through tech touch engagement strategies.
- You thrive in a fast-paced, dynamic environment and excel at managing multiple priorities and stakeholders simultaneously.
- You possess strong technical aptitude and are comfortable leveraging technology and automation tools to drive efficiency and scalability in Customer Success operations.
- You demonstrate a proactive and results-driven mindset, with a track record of achieving and exceeding targets for customer satisfaction, retention, and revenue growth.
- You have excellent organizational and time management skills
- Your a problem-solver with excellent analytical skills (pay attention to detail and spot trends)
- You thrive on coaching and love to learn and grow both professionally and personally
What you’ll love about Spark Hire
- Remote first environment - choose where you work with our remote-first work environment
- Work/life balance - we pride ourselves on having a great work/life balance
- Make an impact - you will play an integral role in our success and be part of strategic collaboration
- Great team - we’re a fun group highly aligned on our core values including “Respect your colleagues, customers, and company” and “You be you”
Spark Hire is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
We require all candidates that receive and accept employment offers to complete a background check before being hired.
