Customer Support

Hello, Customer Support Representatives!
I'm Sarah, the founder and the CEO of HairQare. I’m dedicated to revolutionizing beauty education and empowering individuals with science-backed insights, fostering a positive shift in the beauty industry.
About the company:
HairQare is a global beauty education provider that empowers thousands of women every month through science-backed online courses that deliver results. We were founded under the belief that a world where people are in control of how they feel about themselves is better than a world where society's expectations shape how we think about ourselves.
Today, we are actively developing the knowledge and education to shift culture and make this possible, with the ultimate goal of enabling people in society to choose how they want to look, feel, and be exactly who they want to be.
About the role:
We are looking for a communicative and passionate Customer Support Representative to join our team. In this role, you will be ensuring a positive and supportive experience for the community seeking truthful and science-backed beauty education. Responsible for addressing customer inquiries, resolving concerns, and engaging with customers across various channels, you embody effective communication and empathy.
With a keen focus on product knowledge and meticulous attention to detail, you’ll contribute to the continuous improvement of customer experiences by collecting valuable feedback. The role demands adaptability and responsiveness, making the Customer Support Representative a vital contributor to maintaining excellence in Customer support within the dynamic environment of HairQare.
This is a Full-Time Remote position.
Benefits:
You’ll be joining a high-level and fast-paced environment.
You’ll be able to grow both professionally and personally in this role.
Completely remote schedule.
You’ll be working on exciting projects
Location independence.
If this sounds interesting to you please proceed with your application.
Kindly be advised that the recruitment process is being managed by Premier Media. For any further details or inquiries, please reach out to the Premier Media recruitment team, as they oversee all our hiring procedures.
Thank you.
Responsibilities:
Customer Query Resolution: Address customer inquiries promptly and effectively, providing support and information about HairQare's educational initiatives.
Issue Resolution: Efficiently resolve customer concerns and issues, collaborating with internal teams to ensure timely solutions.
Customer Interaction: Engage with customers through various channels, ensuring a positive and helpful experience with every interaction.
Product Knowledge: Develop a deep understanding of HairQare's products and services to provide accurate and comprehensive information to customers.
Feedback Collection: Collect and analyze customer feedback, contributing valuable insights to improve the overall customer experience.
Requirements:
3+ years of experience working in Customer Support, preferably in the beauty industry.
Proven experience in delivering excellent Customer support, with a strong ability to address customer inquiries and concerns.
Strong problem-solving skills, enabling efficient resolution of customer issues and collaboration with internal teams for solutions.
Excellent communication skills, both written and verbal, to interact with customers in a clear and helpful manner.
A genuine passion for empowering individuals through education, aligning with HairQare's commitment to reshaping beauty standards and boosting confidence through a love-driven and supportive approach.