Address
Form of workGodfrey Hirst is looking for a full-time Customer Support Officer to join the team in our Breakwater office.
About the Role
Reporting to the Customer Service Manager, the main purpose of this position is to:
- Respond to incoming phone and email queries in a friendly and professional manner.
- Enter and process customer orders into our order entry system (SAP).
- Liaise with the national sales team and warehouses (located throughout Australia) to ensure that customers’ orders can be fulfilled on time, first time.
- Create and maintain excellent customer relationships and a premium customer service experience.
About you
The ideal candidate will possess the following skills and attributes:
- At least 1 year of experience in a customer service role, preferably in an inbound call centre.
- Excellent organisational skills.
- High attention to detail.
- Positive attitude.
- Polite and professional manner.
About us
Godfrey Hirst has over 150 years of manufacturing experience and is part of Mohawk Industries, the world’s largest flooring manufacturer and a Fortune 500 NYSE listed company. The Australian and New Zealand operations are collectively Mohawk Flooring Oceania.
Next Step
If you are looking to join a dynamic and friendly team, please apply now!
