Customer Support Officer - Community

ACH Group has a full-time position available for a Customer Care Support Officer, based in Gilles Plains. The role aims to provide support that enriches the quality of life for our customers.
In this position, you will provide assistance to our Community Care Managers, supporting them in providing the necessary assistance for customers to maintain their health and independence while residing in their homes.
What you'll do:

• Triage customer queries and escalations
• Maintain contracts and billing
• Complete documentation
• Undertake procurement activities
• Act as a regular and consistent contact point for customers
• Contribute to quality and continuous improvement initiatives
• Liaise with varied internal and external stakeholders

About You!
You want to make the most of your expertise by contributing to a team where your work will make a difference to an older person living in the community.

• Demonstrated experience in an administration or support role
• Strong documentation skills with intermediate/advanced computer literacy (such as the MS Office Suite and ability to use a range of databases).
• Experience that demonstrates strong collaboration with team members
• Excellent interpersonal, communication and problem-solving skills

You will need

• A Certificate IV in Community Services / Aged Care / Service Coordination or relevant Health Professional Qualification or equivalent experience is highly desirable
• Hold a current drivers licence that complies with Australian licencing laws and regulations
• To care about supporting older people to live a Good Life.
• Flu & COVID-19 vaccinations (including booster, if eligible)

It would also be helpful if you had:

• A CURRENT Police Check
• Community Aged Care experienced candidates are highly desire

If you want to join our amazing team, we can offer you:

• Career development with inhouse upskilling and external learning opportunities
• Friendly and inclusive culture, supporting diversity and employee wellbeing
• Free on-site flu vaccination program
• Financial advice for HESTA members, our preferred superannuation supplier
• Wellbeing program including free employee assistance program
• Flexible working wherever possible
• Recognition program acknowledging significant contributions
• Fleet vehicle eligibility - full personal use with a contribution as per ACH Group's policy
• Salary packaging to maximise your take home pay
• Discounted Corporate Membership - Health Insurance - BUPA

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (e.g., discounted private health).
How to Apply: Press 'Apply' now!
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis
What it's like at ACH Group :
At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.
We love what we do, aren't afraid to take action, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.
If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.