Address
Form of work
SalaryJob reference: 590055
Location: 5001 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone
About the Department:
The Department of the Premier and Cabinet (DPC) drives the Premier's priorities in South Australia. Our vision is to be the heart of government through providing important leadership, trusted advice and strategy as well as central support services for the social, environmental and economic issues that we face. Our staff enjoy working with colleagues who value integrity, knowledge and intellectual capability. They exemplify the public sector purpose: Making a difference so South Australia thrives.
About the Business: Office of the Chief Information Officer
The Office of the Chief Information Officer (OCIO) enables a more connected and secure government so that South Australia Government agencies can better serve our community. We do this by developing and delivering resilient and innovative ICT and cyber security services and critical infrastructure to SA Government agencies that are accessible, trusted and secure.
OCIO works within the SA Public Sector Code of Ethics as well as Principles for the division. The OCIO principles are; we are customer centric and collaborative, we have a growth mindset and value learning, we are a team of engaged and skilled employees, we are results and impact oriented to deliver public value, we are agile and agents for change and we create and deliver secure, resilient, innovative and inclusive solutions and services.
Our physical work environment is activity-based working, with spaces tailored to areas including, space for focused work, quiet rooms, collaboration spaces, project nooks and general space for everyday work.
Role Highlights:
- Be part of an innovative and highly-customer oriented service delivery team
- Be part of a unique IT service desk & provide technical support across govt serv
- Maintain positive relationships and communication with all staff
Role Details:
As part of the Across Government ICT Service Desk, the Customer Support Officer will be required to work within the framework of ITIL Service Management methodologies. This role provides level 2 support and resolution to products and services including but not limited to Office 365, Unified Communications, Networking, and Infrastructure. This role requires strong technical skills to support various Microsoft 365 service offerings and experience in a service desk environment where quality customer satisfaction is consistently maintained.
Special Conditions:
- Applicants will be required to undergo the appropriate and relevant Employment Screening Assessment(s) required for this role in line with the DPC Employment Screening Policy.
- This role requires: National Police Check (required for all roles)
- The Incumbent will be required to participate in the department s Performance Management Program.
- The Incumbent may be assigned to another position at this remuneration level or equivalent.
- Some work outside normal hours and some intrastate/interstate travel involving overnight absences may be required.
- Work within a confidential, commercially orientated and at times politically sensitive environment.
- OCIO fulfils the role of Control Agency for Cyber Crisis on behalf of the DPC, as specified in the State Emergency Management Plan. You may be required to participate in Control Agency responsibilities subject to appropriate training and induction.
Classification:
ASO4 - Administrative Services Officer
Salary Range:
$75,430 - $79,070 p.a
Duration:
Up to 8 months
Enquiries to:
Joanne Romeo
A/Service Delivery Manager
Phone: 08 8429 0***
Email: ************@sa.gov.au
Applications close: 26/04/2024 11:00 PM
Attachments:
- Role Description - Customer Support Officer - Tier 2.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
