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Form of workWho we are
Directed Electronics is one of Australia’s leading developers and distributors of innovative consumer and mobile electronics products. Having over thirty brands and thousands of products sold both through major national retailers and direct to the consumer, our products create excitement, bring convenience, and add to the quality of life for all Australians.
Over the last few years, we have grown our brands and product range significantly and are poised for our biggest year to date as we continue to expand into new categories. So, if you’re seeking to join a company that is a market leader, offering opportunities for growth and a focus on your development and success, now is the time to join Directed!
About the role
After a busy period of sales across our retail channels, we’re seeking two Customer Support Representatives to join our retail Service team to assist in processing inbound customer calls. You’ll be the first point of contact for our end users calling to seek support, promptly understanding their needs to determine the best course of action to resolve their issues. This is as initial casual role working 38 hours a week for 2 – 3 months, with an opportunity to either extend the contract else become permanent member of our Service team.
How you will make an impact
As our Customer Support Representative, you’ll be at the front-line in assisting our customers’ needs. Some of your responsibilities will include to:
- Answer inbound support calls from customers, at all times providing a quality level of service and care.
- Understand the customers’ needs; gathering information to identifying the correct product and issue.
- Creating a service desk ticket on behalf of the customer, so that our Technical Support representatives can determine the best course of action to assist the customer.
- Ensure all tickets capture the correct information to enable fast tracked resolution and technical support.
- Manage the customer’s expectations – advising of next steps to assist in resolving their needs.
Your skills and experience
Our ideal candidates for the Customer Support Representative will demonstrate:
- Providing exceptional customer service in an inbound contact centre role.
- The ability to quickly build rapport and identify the customer’s needs.
- Great attention to detail, using a CRM/ticketing system to accurately capture and enter customer details and needs.
- Verbal and written communication skills to succeed in a fast paced contact centre environment, managing customer expectations and success.
- A positive and proactive attitude, working within a small team to provide great customer service.
Perks & Benefits
This role will commence on a Casual basis, working 38 hours a week from Monday – Friday. You’ll be based onsite at our modern Tullamarine corporate head office, will be paid a great hourly rate, product discounts and have free onsite parking. If supporting customers is something you love, there may be opportunities to move into a longer-term opportunity within the team.
Next steps
Please APPLY NOW as we would love to see your application to discuss this, or other potential future roles.
