Customer Support Specialist

Myob

We are a tech company that exists to help businesses start, survive and succeed.

We are a tech company that exists to help businesses start, survive and succeed. Our team is continually growing, inventing and disrupting conventions.

To make all this happen, we are dedicated in creating an exceptional flexible employee experience for all team members and offer a culture that encourages your authenticity. We don’t want you to simply ‘fit’ into our already established culture, we want you to come and add to it, and make it even better.

We are expanding our MYOB CRM team, and we are on the lookout for an enthusiastic, self-driven, and tech-savvy individual who is deeply passionate about making a positive difference for our customers. This is your chance to become an integral part of our highly engaged and high-performing team.

• 🤝 Relationship Building and Management
  

  Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals

• 💼 Account Retention and Expansion
  

  Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

• 💬 Customer Query Handling
  

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• ✅ Prioritization
  

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders