Address
Form of workAbout the Role:
Working as part of the national operations support team, this role is responsible for day-to-day technical support of our products, including:
- Attending client locations for technical support and routine programmed maintenance
- Installation of all CIC products
- Carrying out software, firmware and hardware upgrades
- Responding to technical support enquiries via telephone and our support portal
- Providing technical product training
- Report presentation as required for Q&A purposes
About You:
You will need to be passionate about customer service, demonstrate technical excellence, be a team player, want to contribute to our success and enjoy making a difference!
In addition, you will:
- Have previous experience in a technical support position either as a Level 1 or Level 2 Technician
- A broad knowledge of technical infrastructure from desktop to firewall, backup systems, software, and hardware
- Have a positive attitude and problem-solving skills
- Have the ability to work in a team & autonomously, travel interstate will be required periodically
- Excellent written and verbal communication skills.
As this position works with our Government Clients, you will need to be an Australian Citizen, have a full Australian drivers licence and be able to pass a security clearance.
What's on Offer:
On offer to the successful candidate is the opportunity to work with a rapidly growing Australian business, flexible work hours, competitive remuneration including company car and additional paid time off for your birthday.
About Us:
CIC Technology is an 100% owned Australian company that designs and produces innovative key management solutions within the security industry. CIC’s solutions are secure, user-friendly and are easily deployed to maximise efficiency and address issues around risk management and compliance.
For more information - please refer to our website - www.torus-technology.com
If you are seriously interested in this role then click the link to apply.
We encourage applications of Aboriginal or Torres Strait Islander descent to apply.
