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Form of work
SalaryOverview
InstantScripts is a fast growing and award winning online digital healthcare platform with a mission to deliver timely and affordable access to general health services. We have already helped over 1 million Australians and aim to make it easier for millions more to benefit from our fast, safe and secure online telehealth services.
InstantScripts was recently acquired by Wesfarmers, one of the largest and most respected businesses in Australia.
Our success has been our ability to continuously improve our customer’s experience through product, service and experience improvements. The rapid growth of our business has resulted in an exciting opportunity for multiple Casual Customer Support Specialists to join our team.
About the Role
- Rotating roster - Monday to Sunday, 7am to11pm
- Fully remote or Hybrid - Work from home or from our office at the Docklands
- Casual - Part Time / Full Time
The role plays a crucial part in the success of InstantScripts, as our patients are always placed at the centre of everything we do.
Your responsibilities will include responding to queries, from our patients and partners, relating to telehealth consultations, electronic pathology results, medical certificates, prescription medication and more.
About you
- 2+ years' experience in a contact centre or customer facing roles
- Excellent written communication skills
- Highly organised, self-aware, motivated, empathetic, adaptable and proactive
- Good level of computer literacy
- Team player
- High level of interpersonal skills
- Attention to detail and accuracy
- Ability to work without direct supervision
- Experience in health services is preferred
If this sounds like you, we’d love to hear from you!
