Customer Support & Supply Chain Officer

Join a global manufacturing company as a Customer Support & Supply Chain Officer and play a pivotal role in delivering exceptional service to both our external and internal customers. As part of our client's supportive team culture, you'll have the opportunity to contribute to various areas of Supply Chain operations. This role is full time, in Epping working on site as a 6-month temporary role with extension to permanent.

Client Details

Our client is a subsidiary of a highly regarded manufacturing company dedicated to delivering high-quality products and solutions to our diverse customer base. With a commitment to excellence and innovation, they prioritise customer satisfaction and continuous improvement in all aspects of our operations. You would be working closely with the factory, sales and accounts team in this role. Our client values work life balance and fosters a supportive and friendly culture in the workplace.

Description

Reporting to the Procument and Distribution Manager your main role and responsibilities will include but not limited to:

• Process customer orders from external customers, or internal sales staff and enter the necessary systems to supply equipment and services to customers.
• Coordinate the order status update through the relevant systems in conjunction with other departments.
• Investigate and resolve customer complaints and concerns in a timely manner. Troubleshoot problems, escalate issues as necessary, and follow up to ensure satisfactory resolution.
• Assist with inventory task as required. (e.g. Stock Take, Stock Checks, System reconciliation)
• Where required, create purchase orders connected to projects in conjunction with the direct manager and project managers.
• Ad hoc administrative tasks
• Liaise with colleagues, customers, suppliers, and transport companies as and when required in a timely way.

Profile

To thrive in this role, the successful candidate will ideally possess 2-3 years of experience in a similar customer service capacity, demonstrating a track record of success. Working effectively within a collaborative team environment is crucial, alongside a strong understanding of SAP/ERP systems to navigate various platforms seamlessly. Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, is essential for managing tasks efficiently. You will be detail oriented with a commitment to quality, as is the ability to communicate effectively both verbally and in writing. The ability to multitask and prioritise tasks in a fast-paced setting is key, coupled with a proactive willingness to learn new processes and procedures. Problem-solving skills are essential, approached with assertiveness and a positive attitude. Additionally, proficiency in computer skills and an understanding of Supply Chain will be advantageous in fulfilling the responsibilities of this role effectively.

Job Offer

• Epping Location
• 6 month temp role with likely extension to go perm
• $40/hour + super
• Global manufacturing company

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Monique Wall at moniquewall@pagepersonnel.com.au