Are you ready to start your next chapter with a leading business?Brandt have an opportunity for a Customer Support Advisor to join our Leongatha Branch in the parts department.About the role:As a Customer Support Adviser, you will be responsible for proactively reaching out to customers, provide information on Brandt parts and services, and ensure a seamless service experience. If you have a passion for agriculture equipment, an excellent communicator, passion for customer service and sales, we invite you to apply for this exciting opportunity.
- Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
- Maintain accurate records of customer interactions, orders, and service history in our CRM system.
- Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
- Stay update on the latest Brandt product releases, service offerings and industry trends.
- Previous Sales experience in similar industry preferred.
- Previous skill in outbound customer service, Telemarketing, or sales roles.
- Strong knowledge of agriculture equipment parts and service.
- Excellent communication and interpersonal skills.
- Ability to build report and maintain positive relationships with customers.
- Results driven with focus on achieving sales targets.
- Proficiency in computer systems and software used in customer relationships management (CRM)
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Ability to Plan, develop, and communicate territory coverage to maximize sales potential.
- High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
- Ability to travel within the territory and work flexible hours.
- A valid driver's license and clean driver's record are required.
- Attractive remuneration package
- Opportunity to be pivotal in the growth and success of our Business.
- Ongoing Training & Development
- Advancement Opportunities
- Employee Assistance Program