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Form of workFoodboss is currently seeking an experienced full time Customer Service / Data Entry Clerk to join the team based in our Penrith site
Normal Hours of Work:
7am - 4:30pm Monday to Friday
Duties and responsibilities within this role are varied and will include, but not be limited to:
- Respond to telephone calls, manage and prioritizing emails in a shared inbox and enter Customer orders accurately and efficiently
- Processing of client bookings via email.
- Liaise between the customer, the warehouse team and operations team
- Problem solving and complaint resolution
- Learn other functions of other team members to achieve cross training and carry out tasks as required
- Chasing ETA for customers
- Liaising with operational staff to ensure all customer requirements are met.
- Attend to Inbound and outbound customer service calls/ queries
- Provide updates concerning consignment status and Proof of Deliveries.
Essential Requirements:
- Minimum two (2) years’ customer service experience
- Data entry skills – High level of accuracy
- Outstanding customer service and communication skills with the ability to build relationships both internally and externally
- Team player, able to multitask and work independently in a fast-paced environment
- Previous experience in the Transport industry
- Passionate about customer service levels being met
- Extensive & high speed data entry experience
- Have strong time management skills
- Excellent written and verbal skills
- A keen eye for detail along with a high level of accuracy, working to strict deadlines
- Computer knowledge with excellent Excel skills
- Despatch / Warehouse experience
- Ability to multitask and work toward deadlines
Fast paced environment and no day the same.
If you are looking for your next challenge in the transport industry, have an eye for detail, willing to learn and a team player, we want to hear from you!
Interested applicants please apply via SEEK NOW!!
