AddressAbout Us.
ITSM Digital is a well-established online marketing and data management company located in the heart of Darlinghurst, full of people helping to solve interesting problems using a wide variety of technologies. There's always room to learn and grow your career path, plus we are literally drowning in data.
Who we're looking for.
We're looking for a smart, personable, talented Data Analyst to join our ever growing BA team. You should be passionate about problem solving, learning and using the latest analytic techniques to dig into the data to help guide the company… and have fun doing it!
Excellent verbal and written communication skills are a must along with knowledge of Microsoft T-SQL or a similar syntax with easily transferrable skills (e.g. MySQL, PostgreSQL). Previous experience using Python is also highly preferable.
What it’ll be like to work here
Our company is heavily data-driven, with most business areas relying on efficient and effective delivery of stats, models, or answers based on the customer data. This insight is used to guide the decision making and direction of the company. Here data is King.
The BA Team is responsible for developing and implementing innovative solutions to business problems, working with large, live data sets from MS SQL databases and various other sources.
You will regularly be interfacing with teams from all business areas, from marketing through to customer support, fielding their requests for analysis of a particular experiment, problem, or model, all based on the available data.
As people and companies go we try to really take care of staff by offering regular social events, daily barista coffee, regular lunch catering, access to a company gym, yoga, and various other social and health activities which you're free to take advantage of. At over 300 people, we have the security of a big company but the fun and the culture of a small one. People like working here!
Responsibilities.
- Developing and implementing innovative solutions to business problems – such as behavioural modelling, customer insights, attribution analysis, customer segmentation, A/B testing, campaign analysis, number based cost benefit analysis, self-service analytics solutions.
- Reviewing customer data to identify trends and opportunities for the marketing teams and wider business to support business initiatives.
- Using visual best practices to simplify and present analyses and project outcomes so that anyone can understand them
- Creating, automating and maintaining insightful and user-friendly reports
- Growing your skill set and analytic capabilities, as well as helping other team members do the same in our innovative and collaborative team environment.
Must haves – please do not apply without the below!
- Australian Citizenship or Permanent Residency Status
- Prior experience leveraging SQL, Python and Excel (pivot tables, vlookups) in a Data Analyst role
- Proven ability to present findings in user friendly visualisations and communicate with various levels of technical & non-technical stakeholders
- Understanding of databases and ability write complex SQL queries.
- Proven ability to work with data and analytics to drive actionable insights to improve digital products.
- A desire to learn new things & help others in their growth.
- Excellent problem-solving skills & ability to think outside the box.
- Excellent written and verbal communication skills; ability to simplify the complex into something understandable and insightful.
- Project management skills & ability to manage multiple projects at once.
- Ability to thrive in an autonomous, fast-paced and changing environment.
- A University degree in a quantitative discipline e.g. Math/Statistics, Engineering, Computer Science, Econometrics, Actuarial etc. or to at least enjoy working with numbers
- A good sense of humour, as all good analysts know 73% of all stats are made up on the spot
Nice to have but not required.
- Experience using Tableau and an understanding of best practices in visual design will be highly advantageous.
- Experience in data and statistical modelling techniques and tools.
- Experience in Google Analytics, Google BigQuery or web log based data collection and analysis.
- Experience building statistical or regression models.
- Experience working for a digital publisher or marketing or ecommerce organization
- Knowledge of Digital Marketing (SEO, SEM, Display, Social), web design and development, ecommerce, and user flows.
Please note:
- To apply for this role you MUST be an Australian Citizen or Permanent Resident
- You will be based in our swanky new Darlinghurst offices initially full-time
- As you establish yourself within our organization you'll be afforded the opportunity to work at least one day per week from home
Join a great company for a great salary package!
