Day Hospital Administrator

Monash IVF Group are leading the future of reproductive care.
At Monash IVF Group, we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone’s chance of having a family.

The reality is, we know starting a family isn’t always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF team. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.

Valuing each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of Monash IVF Group gives you access to many benefits, including the following: 

• A Learning & Development Framework that supports your professional development
• Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
• Discounts on MIVFG fertility and ultrasound services
• Paid IVF Leave
• Paid Parental Leave - 12 weeks plus superannuation
• Access to Fitness Passport Gym Membership

A role with unique responsibilities
Day Hospital Administrators will have a very important role at Monash IVF Group in our new Broadwater Private Day Hospital. You will be the first person patients meet when they engage with our new Day Hospital. With exceptional service, underpinned by compassion, empathy and attention to detail, you will directly enhance the experience of patients undertaking procedures related to fertility, gynaecology, ophthalmology, paediatric dental and plastics.

Under the guidance of the Patient Services Team Leader, your responsibilities will include:

• Triaging incoming calls, emails and responding to patient enquiries
• Managing patient bookings, admission paperwork and the flow of patients through the day surgery each day
• Performing Health Fund checks as required
• Managing the collection of excesses/co-payments, daily banking, receipting and reconciliation
• Accurate data entry into the patient management system, FYDO
• Providing general administrative support to the Day Hospital team
• Delivering exceptional caring service to all patients

Are you the ideal candidate for us?
The Day Hospital Administrators will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following:

• Knowledge of medical terminology
• Previous administration experience in a day surgery, theatre, hospital or health setting
• Previous experience with Private Health Funds, Medicare, medical billing and receipting
• Excellent telephone manner
• Exceptional computer and IT skills, FYDO advantageous, Microsoft Office Suite essential
• Strong attention to detail
• Ability to work cohesively within a multi-disciplinary team
• Superior time management skills with proven ability to multitask
• A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. 

If you’re ready to join the brave leaders of reproductive care, please follow the link below.

Closing Date: 18 May 2024 (if not filled prior)

Megan Hall
People & Culture Advisor - QLD & WA
**********@monashivf.com
  
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