Debt Management Officer | Full-Time Permanent

Closes: 28 February 2024 Classification: Administrative Services Officer Class 5 Salary: $89,114 - $94,102 plus superannuation Position No: 63820 Directorate: Chief Minister, Treasury and Economic Development Advertised (Gazettal date): 21 February 2024 Contact Officer: Robert Miller on *************@act.gov.au or (02) 6207 811 Details: This position will play a key role in actively providing specialist expertise regarding Debt Management matters. Primary duties will include debt recovery, arrangement monitoring, hardship assessment, customer contact and assisting in operational advice and support within the Finance Operations Team. As a Debt Management Officer, you will monitor revenue and Debt Management activities through a shared service delivery model ensuring customer outcomes are met against the partnership agreements, and in compliance with relevant public sector debt recovery policies, practices and statutory requirements. Eligibility/Other Requirements: Demonstrated competency in financial processing systems, including Oracle R12, Converga P2P, Collexus, or similar, and with Microsoft Office Applications and PowerBI. Demonstrated experience in Debt Management functions, confidence to make outbound calls to arrange payment plans and collect invoices in arrears. Strong written communications skills, Excellent verbal communication and strong customer service skills. Experience in change management, ability to achieve goals, determine priorities and meet deadlines with limited supervision.  Develop and maintain a centre of excellence in the delivery of Debt Management services for all levels of Government, agencies, clients, and key stakeholders. Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only. How to Apply:…
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