Defence Logistics Customer Support Supervisor

Employee Type
Full Time
Vacancy Type
Permanent
Discipline
Logistics
About us:
Sikorsky Australia, a Lockheed Martin Company, is a dynamic, growing, and energetic organisation offering stimulating and challenging work. Widely regarded as Australia's leading rotary wing support organistaion, we employ over 200 professionals to ensure availability of mission ready aircraft for operational flights, deployments around the globe and rescue missions including bushfire and flood assist.
Dedicated to providing full sustainment solutions, training and end to end logistics support for the Royal Australian Navy's fleet of MH-60R Seahawk helicopters we pride ourselves on our team values fostering a culture of innovation, learning and development where we celebrate and value our people.
About you:
The ideal candidate will have a passion for providing exceptional customer service with a proven track record of managing Defence assets. You will also bring your experience supervising a team including training, mentoring and performance development.
To be considered for this position you will have:

• Experience in the use of a Defence Inventory Management Systems, with proven ability to analyse material management reports and information
• Proven experience leading a team providing effective guidance, mentoring, and training to other employees
• Demonstrated ability in managing and delivering projects involving multiple stakeholders and departments
• Strong understanding of Customer Support requirements
• Experience in the planning of material management and equipment associated within a technically complex program
• Strong relationship building skills with the ability to form creative partnerships to identify issues, drive innovation and obtain consensus.
• Excellent communication skills (verbal, written and presentation) including an ability to prepare and present concise oral and written reports, briefings, updates and other documentation, and represent the organisation externally on significant matters.

To express your interest in this position, please click APPLY to submit your resume and cover letter.
What we offer you:
At Sikorsky Australia we value our team and the contributions they make every day. In return for your commitment, you will be rewarded with:

• Competitive remuneration.
• Flexible work arrangements 9-day fortnight.
• Ability to purchase up to an additional 4 weeks of annual leave
• Paid parental and Defence leave.
• Destination Discounts - save money on everyday purchase including supermarket, petrol, accommodation, retail, and many more.
• Health and wellness support and benefits for you and your family including access to free counselling, financial counselling and flu vacs.
• Corporate health insurance with Defence Health or Bupa.
• Gym passport - discount to multiple gym and pool memberships across Australia.
• Peer to peer recognitions - earn Kudo's point to purchase vouchers and goods.
• Salary packaging.
• Internal and global career opportunities.
• On the job training and support.
• Opportunities for professional development and growth.
• Challenging career with Industry leading training.

For those looking for a change in lifestyle, you couldn't ask for better. Enjoy the beauty of South Coast at your doorstep with only a short drive to Sydney or Canberra. Relocation assistance maybe be provided for the right candidate.
Special Requirements:
Applicants are required to be Australian Citizens and ideally hold a NV1 Defence Security Clearance. Employment may be contingent on the satisfactory result of criminal and/or other background screens, which require the collection and transfer of personal information.
Your responsibilities will include:
We are currently seeking a highly motivated and experienced Defence Customer Support Supervisor to join our Logistics Operations Team. You will be responsible for providing exceptional support to our Royal Australian Navy customer whilst managing a team of Customer Support representatives.
]The primary focus of this role will include (not limited to):

• Supervision and mentoring individual team members
• Providing effective leadership ensuring all business and customer requirements are met
• Managing Defence Logistics Governance and MILIS requirements
• Managing Customer Priority Demands System
• Liaising with Royal Australian Navy and other Defence stakeholders
• Management of DR & Disposals
• Coordination of deployable asset spare requirements
• Management of 24-hour Customer Support services
• Develop and deliver reports to all stakeholders