Dental Practice Manager

We are seeking a Dental Practice Manager at our thriving Dental Practice.

At Supercare Dental and Cosmetics, we are committed to providing exceptional dental care that goes beyond routine check-ups. Our state-of-the-art clinic in Kotara is renowned for its advanced dental treatments, specializing in Dental Implants, Cosmetic Dentistry, and All-on-4 Dental solutions.

A career at Supercare Dental and Cosmetics, means being part of a dynamic and high energy work environment, where each one of our team members can make a difference. Supercare Dental and Cosmetics provides cutting edge, Dental Implant transformations. We believe everyone deserves to have their best smile today and pursue their best life now. 

In this role, you'll be instrumental in ensuring seamless day-to-day operations, keeping the clinic running like a well-oiled machine and guaranteeing a stress-free experience for both patients and staff.

Role:

• Lead the day-to-day practice operations
• Manage the Front Office and Administration duties
• Assist practitioners and team members with various tasks and requests
• Ensure our culture is reflected across all aspects of our practice from the look and feel of the office through to the team and patient experience
• Oversee the appointment schedule, answer calls, schedule appointments
• Process payments and claims, including EFTPOS, HICAPS claims and PRODA Web Claims
• Overseeing the debtors/collections process
• Listening to patient feedback and resolving complaints
• Training, mentoring, and providing feedback to team members
• Team performance management and task delegation
• Preparing for and leading meetings
• Documenting team procedures, policies and frameworks
• Practice, equipment and IT maintenance and troubleshooting
• Managing and auditing high value treatment plans and patient accounts.
• Processing weekly reports including dentist commission reports

Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for professional development and training.
• A supportive team environment in a modern, well-equipped clinic.

Job Requirements:

• Previous experience in Dental Practice management is essential.
• A positive attitude and an upbeat personality are a must.
• Exceptional problem-solving abilities.
• Highly organized with the capacity to juggle multiple tasks.
• Proficiency in dental 4 windows software is highly regarded.
• Excellent communication skills and adept patient management.
• HR skills to maintain a harmonious and balanced work environment.
• Proficient in Microsoft Word, Excel, and Outlook.
• Understanding of practice financials, marketing, and budgeting.
• The ability to adapt and remain resilient through challenges