AddressUnrivalled chance to join a world-beating team at one of the most cutting-edge dental studios in Australia.
We are seeking a highly-motivated and well-presented individual for a unique role as a Client Liaison Officer. You will join our close-knit team in a full-time sales position.
Our philosophy is extremely client-centric, and as such we are primarily looking for a candidate with high-level interpersonal skills. Dental experience is preferred (though not essential). We also welcome applicants from industries with a strong sales and customer service background.
Role Overview:
As a Dental Client Liaison Officer, you will be the first point of contact for our clients, responsible for delivering outstanding customer service and driving sales growth. This role requires a proactive and results-driven individual who thrives in a fast-paced environment and possesses exceptional communication and interpersonal skills.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with new and existing clients to understand their dental needs and preferences.
- Sales and Revenue Generation: Actively promote our dental services and treatment plans to prospective clients, effectively closing sales and achieving revenue targets.
- Appointment Scheduling: Coordinate client appointments and follow-up procedures, ensuring efficient scheduling and maximising clinic capacity.
- Customer Service Excellence: Provide personalised assistance and support to clients throughout their dental journey, addressing inquiries, concerns, and feedback in a timely and professional manner.
- Marketing and Promotion: Collaborate with the marketing team to develop and implement strategies for increasing brand awareness and attracting new clients.
- Administrative Tasks: Maintain accurate client records, process payments, and assist with administrative duties as required.
Requirements:
- Passionate and empathetic nature.
- Previous experience in sales or customer service roles.
- Proven track record of achieving sales targets and driving revenue growth.
- Excellent communication skills, with the ability to engage and influence clients effectively.
- Strong organisational and multitasking abilities, with a keen attention to detail.
- Enthusiastic and proactive approach to work, with a passion for delivering exceptional customer experiences.
