AddressAre you ready to lead and shape the future of Student Services at James Cook University (JCU)? We are actively seeking a dynamic and experienced individual to join us as the Deputy Director of Student Services. This position offers a unique opportunity to contribute to the strategic planning, policy development, and continuous improvement of our Student Services Directorate.
- Full-time and continuing role
- Based at the Townsville Bebegu Yumba campus
- Attractive remuneration package of up to $165,931 per annum including superannuation and leave loading.
WHAT YOU CAN ACHIEVE IN THE ROLE
As the Deputy Director, you will play a pivotal role in enhancing the success of our students by leading the development and delivery of best practice student-facing transition, engagement, communication, retention, and administration services. Your expertise is crucial in contributing to strategic and operational planning for the Directorate, ensuring financial sustainability, compliance, and innovation outcomes. Risk mitigation is a key aspect of this role, as you will be tasked with providing high-quality strategic, policy, and operational advice to senior management regarding all student-related administrative services. Your ability to establish and maintain a strategic stakeholder network will support the delivery of high-quality student administrative services, fostering seamless operations across the University. Furthermore, your leadership will be instrumental in the successful delivery of special projects and change management initiatives. This involves developing high-quality project plans, and communication strategies, and overseeing budgets to drive innovation and operational enhancement. Measurable service excellence outcomes are paramount, and you will achieve this by leading, managing, and developing a positive team culture. Promoting teamwork, quality, innovation, employee wellbeing, and engagement will be central to your approach.
