Design Specialist

Our Pottery Barn store in Bondi Junction, Sydney, is seeking a Design Specialist to deliver a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment. This is a permanent part-time role (30 hours per fortnight).

As a Design Specialist, you will:

• Create unique, engaging experiences for customers by sharing expertise on enhancing their home.
• Utilise design expertise to assist clients during consultations in-store and in-home regarding the design of their spaces.
• Make product, colour and design recommendations to suit their style and needs.
• Anticipate the client's needs for every room in their home and make suggestions.
• Follow through with each customer to ensure their experience is seamless from the initial shopping experience to the delivery and set up of their purchases.
• Build lasting client relationships. Contact clients regarding new product arrivals, sales and decorating classes.
• Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
• Assist colleagues with complex customer concerns.
• Assist customers with special services including; gift wrap, gift registry, locating merchandise, catalogue orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.

We think you’ll be successful in this role if you: 

• Have experience in design and a passion for homewares, with strong clienteling ability.
• Have retail sales experience, ideally in visual merchandising, specialty retail and / or homewares.
• Have the ability to connect with customers through service and selling.
• Love to sell and are driven to meet and exceed targets.
• Succeed in a team environment, but can work independently and manage your own time.
• Enjoy engaging with customers, discovering their story, style and lifestyle to connect them to the right products.
• Have the confidence and passion to anticipate customer needs and problem solve.
• Are most successful when provided with clearly defined sales goals and metrics.
• Have effective communication, organisation and leadership skills.

You’ll love working here because: 

• We’re a successful, fast-growing, data-driven company with an entrepreneurial vibe.
• We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands. 
• We love to promote internally, and offer many development opportunities through training, coaching and cross-brand and cross-function career moves. 
• We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation. 
• We live and breathe client experience.
• We have a smart, experienced leadership team that are open to fresh ideas. 
• We believe in autonomy and reward you for taking initiative.
• We get to be creative daily and we have fun!

If you are passionate about delivering world-class service to our clients through your designs, apply today! 

Please note, this is a permanent, part time position (30 hours per fortnight) with a fixed two-week rotating roster. Only those holding the required work rights in Australia will be considered.