AddressDesk Consultant
Fun, supportive and collaborative team environment
Access to limitless career, learning and development opportunities
Enviable employee benefits across banking, travel, family and health care
Your Team
Global Technology Services (GTS) is a dynamic and innovative team dedicated to delivering cutting-edge solutions in the ever-evolving technology landscape. With a relentless focus on customer satisfaction, our talented team value the End User Experience, thus combine expertise and creativity to provide comprehensive IT services that deliver great outcomes for our customers and colleagues. From infrastructure management to cloud solutions, cybersecurity to data analytics, GTS are transforming challenges into opportunities and shaping the future of banking technology.
Do work that Matters
Our vibrant De?k team are multi-skilled tech specialists, providing exceptional onsite IT support for our colleagues.
As a De?k Consultant, you'll be assisting users with a wide range of technical queries, from troubleshooting hardware and software problems to providing guidance through system upgrades and installations.
Your passion for technology, coupled with excellent customer service and communication skills, will empower you to deliver top-notch assistance and ensure a seamless technology experience for our end users.
Your Contribution
Whether it's resolving complex technical challenges or sharing your knowledge through workshops and training sessions, your contributions at De?k will make a meaningful impact. To achieve this, you role may include;
Interacting with colleagues in person and providing specialist technical support on devices, providing user guidance in a friendly and respectful manner
L1 - L3 troubleshooting on laptops and applications, including the provision of temporary work-around solutions where required
Keeping colleagues up to date with user queries and resolution timeframes
Working in line with service levels, call priorities, call handling procedures, escalation procedures and interface policy with other support groups
Recording service requests, incidents and completions on ServiceNow
Assisting the wider IT Service Desk function by monitoring and actioning tickets, calls and tasks in the shared mailbox
Your Skills and Experience
Technical troubleshooting competence across MS Windows and Mac iOS
Knowledge of MS Active Directory management, AzureAD and Office 365
Modern Workplace mobility management including Intune, SCCM and Autopilot deployment
Knowledge in MS Defender & Desktop Security
Excellent communication and customer service skills
Experience with ServiceNow as well as a working knowledge of the ITIL framework preferred
If this sounds like you, . We're looking forward to hearing from you.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 28/03/2024
Job ID REQ204666
