Level 1 Help Desk Engineer

Job description

Job Title: Level 1 Help Desk Engineer

Location: Forest Lake, Brisbane QLD

Company: Relevate Consulting PTY LTD

About Relevate

Relevate is at the forefront of IT solutions, driven by innovation and a commitment to integrating advanced technology into the fabric of businesses. We value our team's ability to tackle complex challenges with cutting-edge solutions, fostering a culture where innovation, collaboration, and ongoing learning are at the heart of everything we do.

Position Overview

We are on the lookout for a Level 1 Helpdesk Technician to become an integral part of our IT support team based in our Forest Lake office, Brisbane. This role is tailored for tech enthusiasts with a solid foundation in IT principles, eager to dive into a hands-on technical environment. As the first line of support, you will tackle a range of IT-related inquiries, playing a pivotal role in maintaining the operational excellence of our technology systems.

Key Responsibilities

• First-Level Technical Support: Serve as the first point of contact for all technical issues, providing timely and effective solutions. This involves handling queries related to computer systems, hardware, and software. You will troubleshoot problems and offer clear guidance to resolve them, primarily dealing with technologies such as Microsoft 365, Windows and Linux based servers, and Hyper-V virtualization.
• Network and Connectivity Troubleshooting: Address basic network-related issues, ensuring reliable connectivity for all users. This includes identifying and resolving problems affecting internet access, internal networks, and Wi-Fi performance, with a focus on environments using UniFi devices and networks.
• Server Administration and Support: Perform routine maintenance, updates, and troubleshooting for server environments. This task covers both Windows and Linux servers, including the management of virtual servers via Hyper-V.
• Microsoft 365 Administration: Manage and support Microsoft 365 applications and services, assisting users with email setup, collaboration tools, and access issues. This role requires familiarity with Microsoft 365 Administration tools and practices.
• Web Hosting and Domain Management: Oversee web server management and domain name system (DNS) settings. Responsibilities include assisting server administrators configuring and maintaining cPanel servers, managing domain registrations, and ensuring correct DNS configurations for optimal website performance.
• Cybersecurity Basics: Apply fundamental cybersecurity measures to protect systems and data. This involves monitoring for security threats, implementing basic security practices, and ensuring the secure use of all technologies, especially in relation to Microsoft 365, server environments, and network infrastructure.

Requirements

• Strong foundation in IT, preferably evidenced by relevant qualifications or experience.
• Demonstrated ability in troubleshooting and technical support across various technologies including Microsoft 365, Hyper-V, Windows and Linux servers, UniFi networks, cPanel, and DNS management.
• Basic understanding of network troubleshooting and cybersecurity principles.
• Excellent problem-solving skills and the ability to communicate technical concepts to a non-technical audience.
• Eagerness to learn and grow in a dynamic IT environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth within an international company.
• Collaborative and innovative work environment.

Relevate Consulting PTY LTD is an equal-opportunity employer. We encourage all qualified candidates to apply, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.