Address
Form of work
Salary- Great opportunity with leading Sunshine Coast employer
- Part-time (36.5 hrs per fortnight)
- Potential to go to permanent
- Start ASAP
- Sunshine Coast based - Maroochydore
Our client is the leading employer on the Sunshine Coast and provides essential and meaningful services to the residents of the Sunshine Coast region.
We are seeking an experienced ICT Service Desk consultant for a part-time opportunity (36.5hrs per fortnight) initially until 30 June 2024. In this role you will be providing Level 1 and Level 2 resolution services via the Service Desk.
Key Responsibilities:
- Provide front-line customer service, support and advice including first and some second level service request resolution for identified service types
- Support and maintain the Service Desk telephone support line and the new job request queue. Ensure all IT support telephone calls and new job requests are attended to within the agreed service levels
- Manage, configure and maintain the Service Desk application ensuring data is up to date and accurate, and the system is configured appropriately as well as developing and maintaining documentation
- Pro-actively identify call trends and escalate potential issues that may arise from customer requests including the recognition of re-occurring issues
- Ensure frequently asked questions, work instructions and support documentation is up to date in the KnowledgeBase
- Collaborate with the team to facilitate Team and Branch wide alignment on all support activities
- Assist with provisioning of user access, permissions and other services as requested
- Participate in the development of a healthy and safe workplace. Embracing initiatives, information and training and incorporating safety into all daily activities.
- Demonstrate safe work behaviours, abiding by procedures, identifying and reporting hazards, and contributing to all aspects of a safe workplace culture
To be successful in this role the following mandatory experience is required -
- Certificate IV in Information Technology or equivalent
- Relevant experience in the ICT industry, preferably IT Service Desk
- Strong customer focus, time management and communication skills with demonstrated ability to troubleshoot problems or know when to escalate
- ‘C’ class driver’s licence – there may be an occasional requirement to travel and work from other work locations
This is a great opportunity to live on the beautiful Sunshine Coast whilst working for one of the leading employers.
Why work with Capital Talent? Capital Talent is a Qld Business with an office on the Sunshine Coast. We are all about working with Sunshine Coast candidates and clients, providing exceptional, understanding and honest service. We pay our contractors on a weekly basis and don't charge any administration fees. We are confident you will love working with us.
