Desktop Support

About the role

In this role, you will be providing onsite and remote Desktop Support, conducting maintenance, and troubleshooting activities, to all internal crew as well as new staters across the Kinetic IT landscape.

You will be working collaboratively through technical processes, providing support for hardware, software, systems, and devices to ensure the business runs smoothly. Your understanding of service levels will be balanced with your emphasis on customer service.

This role will entail:

• Installing, configuring, and maintaining desktop hardware and software, including operating systems, applications, and utilities
• Troubleshooting and resolving hardware and software issues on desktops, laptops, and peripherals
• Managing user accounts, permissions, and access rights to ensure data security and compliance
• Providing technical support and guidance to end-users, both remotely and in-person, ensuring prompt issue resolution
• Maintaining accurate documentation of configurations, procedures, and troubleshooting steps
• Assisting in the planning and execution of desktop-related projects, including migrations and upgrades

Keen to get involved? You will need some of the following:

• Previous experience providing IT support and technical troubleshooting within a professional environment
• Proficiency in Microsoft platforms and applications
• Experience in troubleshooting audiovisual systems, providing meeting room support, and coordinating with building management and facilities
• Hold or have the ability to obtain and maintain an AGSVA security clearance

About Kinetic IT

As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.  We hire for the long term and have a strong focus on training and developing our employees. 

Everyday our amazing 1,300+ crew come to Kinetic IT not just to work but to be supported, grow and be part of something bigger.

You will have access to:

• Paid parental leave, and other benefits tailored to your individual goals.
• Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year Party
• Dedicated professional development reviews every 6 months, with monthly follow ups
• Vendor Exam Support, ITIL 4 Training, Communities of Practice groups as well as access to our comprehensive learning platform
• An open and supportive culture where we respect all people and individuals, and everyone has a voice

How to Apply

First, check out our website https://kineticit.com.au. If you like what you see, click ‘Apply’ or contact our Careers Team at *******@kineticit.com.au and quote: WWREQ0026062