Address
Form of workAn excellent opportunity for a Desktop Support Analyst to advance to the next stage of their career at level 2/3. You will collaborate closely with a tight-knit Service Delivery team, offering 2nd and 3rd level on-site and remote IT support, whilst delivering prompt and exceptional service to the entire company.
Responsibilities include but are not limited to:
- Managing incidents, problems, and service requests
- Identifying opportunities for ongoing service enhancements within the IT Service Desk and other IT Operations units
- Developing and up-keeping top-tier knowledge articles using the ITSM toolset
- Installing and deploying licensed software
- Deploying hardware
- Enrolling and configuring mobile devices via InTune in accordance with the established Standard Operating Environment (SOE)
The successful candidate will have experience with the following:
- Strong understanding of the Standard Operating Environment (SOE)
- Excellent PC hardware and software troubleshooting skills
- Extensive knowledge of Microsoft Windows 10, Active Directory, Exchange and the Office365 suite of applications
One of Western Australia's leaders in the construction and real estate market. Our client has recently diversified their portfolio to encompass a range of services from residential construction to property development.
- Professional development
- Exposure to an exciting industry
- Supportive team
- Exceptional, collaborative culture
