Desktop Support Engineer

Veeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, who trust Veeam to keep their businesses running.
The Desktop Support Engineer is responsible for providing hardware and software support to on-site and remote employees as a member of the IT and Helpdesk team. The IT team is the grease that keeps Veeam running. We are here to support our fellow employees so that they can continue to grow our company. The Desktop Support Technician roles are customer support roles. We take care of our customers so they can take care of theirs.
Your tasks include:
Prepare, maintain, troubleshoot and repair desktop and notebook computers, mobile devices, printers, other computer peripherals and related software.
Deployment, configuration and security of desktop/mobile computing and peripheral devices.
Resolves Level 1 tickets. Elevate complex and/or high priority tickets to the appropriate support groups for resolution.
Assist in ticket dispersion throughout the IT team.
Ability to work effectively unsupervised and within a team environment.
Collaborate as a member of an international team.
Asset management and tracking for computer hardware and software licenses.
Document IT policies and procedures for end user and internal use.
Carry out IT helpdesk duties for the APJ region.
Be able to install standard IT equipment in a datacenter rack, with assistance if needed.
Work with third-part suppliers as needed.
Perform other duties as assigned.
What we expect from you:
Have more than 3+ years of experience in a desktop or technical support role.
Have experience with: PC Hardware such as desktops, Windows laptops, Mac laptops, mobile devices, network attached printers and other computer peripherals, PC Software such as Microsoft Windows, Mac OS, Office, Outlook and various 3rd party Client/Server applications.
Experience with Intune and JAMF
Have excellent verbal and written communication skills for manuals, configuration guides and other technical content.
Have troubleshooting skills.
Be a self-starter with the ability to learn new technologies quickly with minimal instruction.
Be able to learn a new product or technology via lab time, self-training and technical support resources.
Be comfortable working in a fast-paced environment where roles and responsibilities change quickly.
Good work habits under pressure.
We offer:
Competitive salary
Annual flexible spending allowance for health and well-being
Flexible working hours and home office/hybrid mode
Professional training and education, including courses and conferences, internal meetups, and unlimited access to online libraries (Bookster, Percipio, Athena LMS, O’Reilly)
Tailored onboarding, buddy, and mentor programs so getting started is hassle-free
Please note: If the applicant is permanently located outside of Australia, Veeam reserves the right to decline the application for the position. Remote work is only possible for employees located in Australia.
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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
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