Desktop Support Engineer - Contract

The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.Join Our Team as an Audio Visual and Desktop Technician

Are you an experienced Desktop Support Technician with a passion for audio visual technology? We are looking for a skilled professional to join our growing team in Sydney. As an Audio Visual and Desktop Technician, you will play a crucial role in supporting and maintaining organizational computer systems, desktops, laptops, peripherals, and audiovisual equipment. Your responsibilities will include operating, setting up, and maintaining audio and visual equipment, troubleshooting technical issues, providing technical support to clients, and collaborating with a wider team on client sites.

Key Responsibilities:

• Operate, set up, and maintain audio and visual equipment, including projectors, speakers, microphones, and other equipment as needed.
• Troubleshoot technical issues related to both audiovisual and IT systems and provide solutions.
• Provide technical support and advice to clients regarding audiovisual and IT systems.
• Address user tickets regarding hardware, software, and networking.
• Follow up on incidents and requests until resolution is found, or escalate to the next resolver group.
• Guide users through installing applications and computer peripherals.
• Conduct remote troubleshooting and explore alternative pathways until an issue is resolved.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs and follow up with clients to ensure their systems are functional.
• Assist in the onboarding and offboarding of new and outgoing staff, including imaging devices.

Requirements:

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Technical understanding of audiovisual and IT systems.
• Up-to-date awareness of AV technologies and their features.
• Expertise in video conferencing and broadcast systems.
• Extensive knowledge of the architectural, cabling, and control system requirements of AV technologies.
• Hands-on experience with Windows operating systems.
• Working knowledge of office automation products and computer peripherals, such as printers and scanners.
• Knowledge of SCCM packaging and deployment will be highly regarded.
• Familiarity with the ServiceNow service management toolset is also highly regarded.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented with a positive "can-do" attitude.
• A positive mindset that values teamwork and collaboration.

If you're ready to take on a challenging and rewarding role that combines your expertise in both audiovisual and IT systems, apply now to become our next Audio Visual and Desktop Technician.

WHO ARE WE"?

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.

We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re
powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time.

You’ve found yours with NRI

WHAT’S IN IT FOR YOU?

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.

· Unwavering focus on professional development
· Diverse & challenging project work
· Paid certifications
· Flexibility to juggle what’s important to you with work
· Committed health & wellbeing plan
· Competitive salary packages
· Corporate partnerships

DIVERSITY & INCLUSION

We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.

We value our collaborative culture and work together to support a variety of community organisations and social issues.