AddressAbout Us:
Our modern clinic is strategically located at the heart of the NSW Central Coast in Erina, providing specialised psychology services to neurodivergent individuals. We pride ourselves on creating an environment that supports self-motivated, reliable, experienced, and mature staff. Catering to a diverse clientele, we operate with a team of skilled clinicians five days a week, committed to delivering exceptional service and care.
Position Overview:
We are seeking a seasoned Diary Manager/Receptionist with a minimum of 3-5 years of experience in a fast-paced, health-related clinic setting (e.g., psychology clinic, GP clinic, multidisciplinary clinic). The ideal candidate will have a robust understanding of diary management principles, exceptional organisational skills, and a proven track record in managing complex appointment schedules for multiple practitioners. This role demands a professional who thrives in a dynamic environment, ensuring efficient clinic operations and a positive experience for both our clients and staff.
Key Responsibilities:
- Efficient management of appointment schedules for up to 8 clinicians using practice management software, preferably Halaxy.
- Handling reception duties, including greeting clients, answering phone inquiries, and ensuring a welcoming and warm clinic environment.
- Administrative tasks such as processing payments, issuing invoices, and maintaining accurate records.
- Facilitating smooth client and clinician interactions and maintaining high standards of customer service and communication.
- Upholding patient confidentiality and adherence to data protection regulations.
- Performing ad hoc tasks and contributing to the overall operational efficiency of the clinic.
Essential Experience and Skills:
- Demonstrated expertise in diary management within a healthcare setting (ideally with experience in Halaxy, although this is not essential).
- Experience working with at least one of the following government programs: NDIS, Medicare (Mental Health Care Plans) or Aged Care.
- Background in working with a diverse team of health professionals including Psychologists, GP's, Occupational Therapists, Psychiatrists, Paediatricians, Speech Pathologists, and more.
- Strong communication skills, capable of engaging professionally with a wide range of patients, healthcare providers, and support staff.
- Excellent organisational and time management skills, with the ability to prioritise effectively in a fast-paced environment.
- Empathetic nature, with a mindful approach to multi-tasking.
- Attention to detail and desire to deliver an exceptional level of customer service.
- Ability to manage a busy workflow and remain calm under pressure.
- Growth mindset and a passion for personal development.
- Energetic, efficient and solution-focused.
- Excellent computer, written and verbal skills.
Neuro-Environmental Information
Our workplace is dedicated to implementing accommodations for both contractors and employees to foster a supportive environment that empowers all individuals across the neuro-spectrum to excel. The information provided below about the neuro-environmental aspects of our workplace is intended to help potential applicants determine if the overall environment of the role is a good fit for them. Please note, that while we strive to offer flexibility where possible, this specific role requires a full-time, on-site presence at our front desk, serving both customers and clinicians. It is essential for candidates to consider this when assessing the role's suitability.
How to Apply:
If you are a self-motivated professional with a solid background in health clinic administration and diary management, we would like to hear from you. Your mature approach, reliability, and proven track record in similar roles will make you an ideal candidate for this position.
Please reach out to us directly via email to *****@c4nd.com.au to express your interest. Please include a cover page detailing how your skills meet the key responsibilities of the role. Be ready to detail your experience in managing healthcare schedules and your proficiency in utilising clinic operational protocols to ensure seamless day-to-day functions.
Join us in making a significant impact on the lives of neurodivergent individuals. We look forward to welcoming you to our team.
