Digital Channels Officer

Employment Type: Full Time - Permanent
Position classification: Health Manager Level 2
Remuneration: $106,142 to $125,241 per annum plus 11% super & annual leave loading
Hours per week: 38
Location: Flexible work arrangement with a mix of working from home and from our office in Chatswood
Join the team driving the digital transformation of Australia’s largest public health system.
About us
Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.
Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.
Come work with us
The Digital Channel Officer supports the publishing and maintenance of the eHealth NSW’s websites and intranets ensuring digital best practice, content optimisation and a positive UX. The roll will also assist in preparing analytics reports and interpreting data for Digital Channels that informs continuous improvement and future strategies.
For more information, read the .
What you will do
As an integral member of the Digital Communications Team, you will:

• Publish content to websites and intranets through our content management systems (CMS)
• Support the maintenance of eHealth NSW’s digital owned channels to ensure they meet Web Content Accessibility Guidelines (WCAG), web governance policies and industry best practice
• Assist in the development and interpretation of dashboards and reports using analytics tools
• Support the execution of SEO and Digital Channels strategies
• Identify continuous improvement opportunities and implement innovative strategies
• Maintain communication and relationships with stakeholders

About you
We are seeking motivated and committed individuals who have the following skills:

• Demonstrated experience using Content Management Systems, analytics platforms and design programs or equivalent software systems as well as Office 365 products.
• Proven ability to contribute to strategic initiatives, analyse and interpret data to make informed and planned decisions and have a sound understanding of website best practices.
• Developed organisational skills and experience working in a demanding professional environment with a capacity to prioritise competing demands and achieve results with a customer focused approach.

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.
Benefits working with eHealth
Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:

• Flexible work options
• Skills and leadership development training programs
• Allocated day off per month
• Salary Packaging
• Health and wellbeing programs

Visit our for more information.
Valuing diversity and inclusion
eHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+ for all advertised positions and have strategies in place to support you.
For more information on the strategies in place to support diversity and inclusion, please visit our .
How to apply
All applicants must review the role description and apply by completing the following steps:
Click ‘APPLY FOR JOB’ at the top of this page.
Provide an up-to-date resume with relevant skills, knowledge, and experience (up to 5 pages). In the online application process, you will also need to provide a response to the targeted questions below:

• How do you manage updating and maintaining website content to ensure accuracy and relevance?
• Outline your experience with analytics tools and how you use the data to inform continuous improvement and content decisions?

If you require assistance or have any questions about the role, please contact the hiring manager Samantha Isnard on
If you have any questions regarding the role or recruitment process, please contact Dane Brown on
Applications close: Sunday 25 February 2024 (11:59pm)
Additional information
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).

All NSW Health workers are required to have received 2 doses of a TGA approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to show proof of your COVID-19 vaccination status prior to securing this role. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.