Technical Business Analyst (Mobile Apps/ Digital Channels)

Employment Type Permanent
Closing Date 13 Mar 2024 11:59pm
Job Title Technical Business Analyst (Mobile Apps/ Digital Channels)
Job Summary
Job Description
At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in help our customers connect: faster, better and smarter.
About the role
As a Technical Business Analyst (Mobile Apps/ Digital Channels), you thrive on collaborating with your team and providing valuable input to support stakeholders and team members to deliver technical analysis and research that enables successful business initiative/mission design and delivery, as well as ongoing technical capability operational performance.
Key Responsibilities:

• Provide input into technical impact and gap analysis, design and research, working as part of a technical capability team in one or more missions to enable mission design and delivery, and as part of capacity planning and lifecycle management activities.
• Support the team and the diverse stakeholders (product owners, solution designers and architects, as well as component teams’ DevOps engineers, testers, and technical writers) to analyse business needs, develop and document both functional and non-functional specifications/stories, model workflows, model data, clarify business rules and acceptance criteria to enable capability teams to successfully deliver value and mission epics.

• Support the team and product owner to apply analytical thinking during iterative analysis, development, and testing activities, to provide input and anticipate and resolve issues in the identification, reporting and closing of gaps in acceptance and feasibility.
• Support the team and product owner to break down work into epics, features, stories, and specifying acceptance criteria, when working in agile teams, to enable the effective planning and delivery of work, when working in agile teams.
• Apply sound technical skills in specific functional or technical domains for assigned technical capability teams to drive solution development and/or resolve problems within the team.
• Support the team to define and measure delivery and operational performance metrics and provide input to the wider team for capability performance, growth, and learning.
• Use your communication skills to contribute to gain buy-in and input from stakeholders and teams, into continuous improvement and ways of working.

• Attend to daily stand-up meetings and talk about my proposed deliverables for the day including any blockers and risks.
• Meet with stakeholders in order to elicit technical requirements for a new feature/service.
• Work closely with the product owner, solution designers and architects to discuss new technical requirements and ensure there is a technical solution that meets the technical requirements.
• Write user stories and acceptance criteria in Jira and add technical documentation and some workflows to the mission's Confluence pages.
• Meet with team's scrum lead and developers to discuss user stories in plan or in progress. Work with the developers so the requirements are fully understood and answer any questions they may have.

• Do light testing of requirements with developers.
• Attend a retrospective workshop to discuss what has been working well and what could be improved in the team over the last sprint.

About you
Highly desirable experience/skills

• Native Mobile apps and Billing integration such as Braintree SDK/Salesforce SDK
• Digital customer-facing applications
• Native mobile app testing
• Adobe Experience Manager (AEM) Content Management System (CMS)

• AEM Workflow templates
• AEM Content Fragments and Experience Fragments

We fully support flexibility and choice at Telstra and what we offer is as unique as you. Will you choose to work from home, in a Telstra workspace, or on the go? A regional location or the CBD? We want you to work where, when, and how you are most engaged, safe, and productive – wherever in Australia that may be. #WFH #Remote #Flexibility
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!
We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.
To attend a Telstra premises in certain states / territories, employees will be required to be vaccinated against Covid-19. This is to ensure the safety and wellbeing of our people and customers. Please speak to us if you have any questions about this based on your individual circumstances.