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SalaryAs Australia's leading racing and sports entertainment company, we're committed to 'Raising the Game' and putting our customers' enjoyment, experience and safety at the forefront of everything we do. Driven by an unwavering dedication to delivering exceptional service, we live and breathe our values of 'Spark Change,' 'Play Fair,' and 'Raise the Roof' and maintain a customer obsession like no one else.
About the Opportunity
Reporting directly to the Chief Customer Officer, as the GM Product and Digital Channels, you will define, shape and execute the vision and strategy for Tabcorp's customer experience, channels and assets.
This role is pivotal to our digital- transformation and growth strategy, driving the delivery of game-changing and industry leading products and customer experiences in digital and physical environments.
What You'll Do
- Develop a digital-first product vision, including differentiated propositions, ensuring we leapfrog the competition.
- Create and deliver the customer experience vision and strategy across all channels and brands (ie. apps, web, SKY, call centre, and venues).
- Execute a compelling prioritised roadmap continuously, ensuring strong return on invested capital.
- Deliver sustainable and safe growth in an Agile at scale model
- Oversee product & design operations, ensuring a harmonious integration of design principles within tech teams, resulting in cutting-edge digital experiences.
- Collaborate and execute cross-functionally with Engineering, Operations, broader Customer teams, Risk, and Legal, acting as an evangelist for customer transformation across the organisation.
You are an exceptional and experienced digital leader, with a proven track record of delivering digital transformations across multi channels and products. Your expertise lies in adeptly coordinating product, design, and engineering teams to execute impactful initiatives at scale. Your leadership qualities not only drive success but also foster a high-performance culture.
What you'll bring
- Proven experience in digital product management with a track record of delivering innovative and transformative consumer products in a scaled Agile environment.
- Outstanding strategic thinking with a focus on driving growth through customer experiences and channels.
- Exceptional ability to manage commercial, customer, risk, and regulatory considerations.
- An engaging and effective communication style with experience at delivering compelling presentations at Executive and board level.
- A passion or interest in our industry and the excitement it generates for our customers.
- Diverse leave options: cultural, volunteer, flexi, and 18-weeks parental leave.
- Being part of a collaborative, experienced, industry leading Customer Leadership Team.
- The buzz and excitement of being part of a social, dynamic, diverse and competitive racing & sports entertainment company.
- The flexibility and trust to drive the digital strategy for an iconic Australian brand.
Tabcorp is Australia's leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we're proud to shape our industry for the better. To find out more about us and what we offer, visit our website.
We're committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance to participate in our application process, please contact .
Tabcorp is a 'Circle Back Initiative' employer - we commit to respond to every applicant.
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