Digital Officer

Digital Officer

About your new role

As a Digital Officer in our Chief Technology Office, you will maintain and enhance the City's websites and related communication channels, ensuring the delivery of effective customer services, information, and marketing campaigns for the organisation.

What you'll be responsible for:

Our Digital Officers ensure our internet and intranet sites are running smoothly. You'll be the go-to person for all things web content and design and will collaborate with stakeholders to ensure information is up to date and meets business and customer requirements. 

Using your HTML and CSS skills, you'll make sure our content looks great and is easy to find and use online. You'll also need to dive into data to see how our customers are using our sites and suggest new features to make their experience better. 

For more detailed information about this role, please view the attached position brief. To access this documents, click the paperclip icon in the top right corner of this screen.

What you'll bring to the role:

• Strong communication skills and attention to detail
• Effective prioritisation and ability to meet deadlines
• Customer centric mindset to deliver exceptional service
• Skilled in stakeholder interaction and negotiation
• Proactively drives improvements and solutions
• Willingness to play a key role as part of a productive team
• Proficient in HTML, CSS and JavaScript
• Experienced in CMS like OpenCities and SharePoint
• Knowledgable in web concepts: user experience (UX), accessibility (WCAG), information architecture, SEO, readability etc.
• Experience in web content design and multimedia tools (e.g. Adobe Creative Suite: Photoshop, Dreamweaver, Illustrator, Fireworks, Acrobat, campaign monitor etc.) for content creation
• Familiarity with digital marketing, quality assurance and accessibility tools including the Google suite (Analytics, Ads and Tag Manager) and Monsido 
• Expertise in Excel for high-level reporting

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

As a 5-star employer of choice, we care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Hybrid office / work from home options
• Access to 350+ fitness facilities through Fitness Passport / Low cost on-site gym membership

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.