AddressWe're looking for a highly organised WordPress specialist to handle Website Support including working with clients on their requests/changes, maintenance, troubleshooting, and some development work.
- $35-40 per hour + super
- Part-time (minimum 25 hours per week with more hours available as required)
- 100% work from home/remote, but you must live permanently in Australia
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WHO WE ARE
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GO Creative is an Australian-owned digital marketing agency based in Logan, Queensland. Established in 2001, we specialise in website development and support, CRO, SEO, and related services for small and medium businesses right across the country.
Our mantra is, “putting people and the planet before profit”. We support community and Not For Profit organisations with sponsorship and discounts, and have an environmental sustainability program in our organisation.
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ABOUT THE ROLE
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We're looking for someone who lives and breathes WordPress, has extremely strong communication skills, is highly process-driven, and wants a long-term role with our company. Day to day, you'll be helping our clients with website changes and bug fixes via phone and email support. You'll also perform maintenance tasks such as software updates, security hardening, speed optimisation, and more.
You will also be creating (low-medium level) custom code (PHP, CSS, JS), troubleshooting error logs and server issues, and setting up third-party website integrations. Whatever issue there is, you're there to fix it or escalate it to our senior development team. So while this isn't quite the same as a web developer position, it's the customer service equivalent.
This is a permanent position with a three month probation period. It’s ideal for anyone who wants to have a great work/life balance. It includes working with us to set your own work schedule, working 100% remotely, perks for personal growth, and more.
Required skills and experience
- Very strong attention to detail. We need someone who will take their time to do things correctly the first time around.
- Very strong planning and organisations skills, including using systems and processes to manage your workload. If you're more of a free-wheeler and can't use projects and tasks to organise yourself, please do not apply.
- Very strong written and verbal communication skills (i.e. using simple language to explain technical matters to clients).
- 5+ years of experience with building and/or maintaining WordPress websites (this is the only CMS we work with).
- The ability to write advanced custom CSS and HTML code.
- The ability to understand PHP and JavaScript code, and make adjustments or write basic functions as required.
What you’d be doing
- Setting up Website Support projects, e.g. configuring our standard maintenance software and features, enabling reports, removing redundant plugins, etc.
- Performing routine website maintenance tasks such as software updates, security hardening, speed optimisation, and more.
- Liaising with clients and third parties on requests and bug fixes.
- Providing client support for web hosting (primarily WHM and cPanel) and domain names.
- Using Elementor to assist with building pages for various purposes (e.g. website projects and SEO campaigns).
- Modifying existing websites using a wide range of page builders, themes, plugins, and custom code.
- Working with Google Analytics, Google Search Console, and related tools to provide information and services to clients.
- Troubleshooting error logs and server issues.
- Using a range of project management and communication tools, including phone and video calls with clients.
- Providing audits and internal estimates to our sales team for bug fixes and new website features.
What to expect from us
- Genuine interest in your ongoing personal and professional development.
- As much flexibility as we can possibly provide.
- A laid back approach to working - we want you to have a great work/life balance!
Work from home equipment
We’ll provide you with a phone handset for work calls, or you can use an app on your mobile phone (which keeps your number private) if you prefer.
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INTERVIEW PROCESS
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1. Initial interview (1 hour video call).
2. Skills assessment practical test (1 hour video call).
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HOW TO APPLY
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Apply with your CV and cover letter, including:
- Three reasons why we should hire you.
- Three strengths and three weaknesses in relation to maintaining WordPress websites.
- A one-paragraph summary of your experience providing client support for WordPress websites.
- A quirky job title, such as “Support Sensei” or “WordPress Wizard”.
Important: If you don't include a cover letter, we'll discard your application immediately.Also, adding a link within your cover letter to a 60 second video introduction would give you a strong advantage!
