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At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
To support Wealth and Personal Banking (WPB) strategies of end-to-end digitalization, the Digital Product and Platform Support Manager is primarily responsible for supporting an overall Digital Product and Platform strategy and features under different Value Streams. You will be a key member of Digital Product and Platform team and will report to the Digital Product & Platform Lead.
Your main responsibilities will include:
- Review end-to-end digital experiences and identify any service gaps from customer on-boarding, banking services across transactional banking, lending and wealth. Liaise with the team to drive enhancements to offer seamless digital experiences to enhance customer satisfaction and fulfillment.
- Responsible for driving Digital features and functions in the market ensuring alignment with our Global Value streams to build and deploy new Digital products
- Ensure Product Roadmaps and Agile artefacts are produced and updated, put together business cases, business realisation plans and ideation cases to embed new features to grow the Digital agenda
- Drive performance and adoption of the features on the Digital Platform working closely across the Product, Customer Experience, Contact Centre, Network and Marketing teams
- Build strong relationships, adopting a joined-up approach and ensure regular and positive engagement with key support functions such as Risk, Compliance, Legal, etc. in driving Digital changes
- Collaborate with scale Agile teams and IT partners to refine and prioritize product delivery.
- Provide Operational support in BAU activities and regular processes for Digital Product and Platform
Requirements
To be successful in this role, you will need:
- Bachelor's degree in a Finance and/or business-related field with relevant experience in Digital Product Management (digital technology, including technical, commercial and customer considerations)
- Passionate with a customer led mindset and strong experience in roadmap planning, strategy and project/ initiative delivery, agile practices and methodologies
- Good understanding of a multi-channel business model within Wealth and Personal banking is essential
- Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business.
- Attention to detail, able to work independently as well as part of a team with strong commitment to working and thinking collaboratively
Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia - https://www.hsbc.com/careers/where-we-hire/australia
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.#LI-HSBCJHE
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