AddressCompany Description
FW (Future Women) is a female-led tech organisation that champions gender equity in Australian workplaces through professional development, advocacy, and community. As a Certified B Corporation™, FW is committed to creating a positive social impact.
Role Description
We are seeking a motivated Digital Production and Support Manager to join our team. This role is crucial for scaling our business, overseeing Digital Production and member support across our platforms. You will manage the delivery and maintenance of critical online touchpoints, ensuring optimal performance, user engagement, digital analytics, and effective customer support. This is a technical role that enables both internal and external stakeholders to maximise their experience with our online environments.
This role is flexible and fully remote. We encourage people from Australia and New Zealand to apply.
Key Responsibilities
- Maintain and optimise critical online touchpoints and high-priority pages.
- Collaborate with stakeholders to manage and update business-critical pages.
- Provide guidance and troubleshooting support to content teams.
- Implement and maintain key user journeys in collaboration with the product and technology team.
- Monitor and analyse analytics to track performance, user engagement, and identify opportunities to optimise the user experience.
- Lead online customer service processes, including monitoring and resolving member access issues and web technical tickets.
- Ensure timely responses and act as the primary contact for customer service-related issues.
- Collect and share customer feedback with content and product teams to drive improvements.
- Close feedback loops and report insights back to the business to inform strategy and decision-making.
Qualifications
- Proven experience in Digital Production or a similar role, with a strong background in WordPress.
- Basic coding skills in HTML and CSS, with an understanding of web development principles.
- Basic knowledge of digital analytics, such as GA4 or other product-specific analytics.
- Proficiency in English, with experience in customer service via social media or online platforms.
- Highly motivated, capable of juggling multiple priorities, and excellent at managing your time.
- Exceptional organisational and project management abilities, with the capacity to handle multiple priorities.
- Strong communication and collaboration skills, with the ability to work effectively with various stakeholders.
- Ability to work independently in a fast-paced environment, being proactive and self-motivated.
Working at FW
At FW, we practice what we preach. We pride ourselves on diversity and inclusion and strongly encourage applications from First Nations people, people with disabilities, and people of all genders, ages, backgrounds, cultures, sexualities, capabilities and locations. We offer:
- A competitive salary, as well as attractive conditions.
- Flexible working arrangements
- A genuine commitment to work-life balance and staff wellbeing
- Internal support, mentoring and career development opportunities
- Up to 16 weeks paid primary carer’s parental leave, including superannuation
- Discounts on products and services with corporate partners, including lifestyle, entertainment, and travel
How to Apply
Apply via LinkedIn or alternatively, for a confidential discussion, please contact *****@futurewomen.com.
