Address
Form of workA large government end user in the Hunter Region is seeking a Project Coordinator for a CRM & eSM implementation (3 days per week in office)
TheProject Coordinator is tasked to undertake the implementation across two Service Management projects:- Customer Relationship Management (CRM) SaaS
- Enterprise Service Management (eSM) digital platform
Responsbilities
- Working with the Project Manager, leading daily stand ups, ticket triage meetings and sprint retrospectives
- Create, collaborate on, update and manage key project documentation including project plans, RACI, RAID log, project timelines, roadmaps, ways of working documents, etc.
- Backlog management of the project backlog in JIRA through the creation, management and triage of tickets, building out sprints and conducting regular ticket review.
- Regular reporting to the project team
- Be the ‘face’ of the project for all stakeholders and handle project requests and enquiries, in partnership with the Project Manager and Change Manager.
- Coordinate all vendor engagement, documentation, requests and delivery.
- 3-5 years of project coordination experience
- 2-3 years of process improvement experience
- Previous experience delivering a SaaS or PaaS project desirable
- Relevant project management qualifications desirable
- Expert in Microsoft Office/365 Suite, including MS Teams
- Fluent in JIRA
- Fluent in Microsoft Dynamics
- Fluent in ServiceNOW
If you're ready to take on the next challenge in your career and you think you can bring your passion to this exciting role, then please click on 'Apply Now' to submit your cover letter and resume. For specific questions relating to the role please contract Nick at nraicevich@genesisit.com.au.
Diversity and inclusion are strongly supported at Genesis IT Recruitment. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
