Address- A unique team creating an extraordinary city
- A part of what’s happening
- Full Time, permanent role starting at $100,882 + 11% super
About the Opportunity
As part of Customer & Marketing team, the Digital Services Advisor provides a key role in delivering and improving the digital customer experience across our services and channels to support the development and implementation of customer experience strategies that enable a culture of customer centricity.
Some of the day-to-day things you may see yourself doing are:
- Being the custodian of digital customer channels, including online forms platform, electronic direct marketing (eDM) platforms and other bespoke website tools.
- Building and fostering positive relationships with internal stakeholders across the business to understand challenges and opportunities to streamline the customer experience, across all digital customer channels.
- Managing day-to-day website publishing requirements, including responding to incoming feedback, content requests and content design.
About You
To be successful in this role you will have:
- Extensive experience in delivering a high level of customer service
- Ability to engage and manage stakeholders
- Demonstrated ability to think creatively and challenge status quo for the benefit of improving customer outcomes
- Ability to identify and/or implement process improvements focused on improving customer experience
- Sound understanding of the principles, values, behaviours and strategies and contemporary channels that create brilliant customer experiences
- Experience assessing customer processes & services to identify improvements
About Us
Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!
The Customer and Marketing Team supports extraordinary customer experiences, celebrates our city through the delivery of creative and Digital Services, and enhances our reputation by promoting our achievements and initiatives.
To find out what our people love about what they do please watch this video.
At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference. We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.
For Further Enquiries & How to Apply
All enquiries regarding this position will remain private and confidential and can be directed to David Penrose on 08 8203 7***.
Please submit a Resume, and a Cover Letter covering the ‘About You’ dot points above, addressed to David Penrose, Lead, Web & User Experience.
Please review the position description prior to submitting an application by following the prompts to apply.
Applications close at 11.59pm, 11 March 2024.
Please be advised this is a full-time, permanent opportunity with a starting salary at the Level 6 Classification commencing at $100,882 + 11% superannuation.
We encourage Aboriginal and Torres Strait Islander People, and people living with disability to apply.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 73***or
