At BIGW, a job is never just a job.It's the start of something bigger. There are over 15,000 of us, in the biggest cities and the tiniest towns and for over 50 years BIG W has been the trusted backstop of Australian households, clothing families, furnishing homes, filling toy boxes and providing everyday essentials.So what does the role of Digital and Service Manager in BIGW look like?The Digital and Service Manager supports the delivery of a quick, easy and seamless checkout experience, whether the customer purchases for online delivery, instore pick up or purchases instore.Team
- You engage and communicate with your team through change, explaining the why, not just the what
- You are focused on improving capability of your team through coaching and empowering your store team members vs tell do.
- You ensure the delivery of a great customer experience every day
- You engage and make a real difference to communities that you serve.
- You focus on embedding strong and consistent process and routines, making our stores easy to shop with easy to find product that is well merchandised with clear value. This includes:
- Planning the delivery of great customer service and quick and easy checkouts across all Front End Tasks (e.g registers and customer greeter) and Service Desk (returns and layby)
- Planning the delivery of on-time pick up orders.
- Planning the delivery of on-time online orders*
- Planning the delivery of on-time direct to boot orders*
- You use data & insights to drive decision making not intuition or gut feel on Team, Customer and Performance metrics
- A purpose led leader that ensures care and belonging are at the forefront of every decision you make for team, customer and community.
- Agile and adaptable to change as we continue on our rapid transformational journey.
- Strong planning capability (particularly rostering) with the ability to be shift focuses based on customer traffic.
- Available to work a flexible roster which may include evenings and late nights across the 7 days of the week