AddressA smart human once said, “Do things you 💙 with people you care about and good things happen”, and at BlueRock, we are a growing team who love what we do. We’re B-Corp certified and a Great Place to Work - we take the responsibility of having fun seriously.
Our rapid growth means lots of change and with growth comes opportunity and supercharged career development.
Reporting to the Director of Brand & Marketing, the Digital Client Services Manager will be driving best-in-class client management and new business deals for the division.
About the role
Step into the role of Digital Client Services Manager and become the driving force behind exceptional client experiences across our key accounts. With your expertise as a digital account director/manager and strategist, you'll embody the role of a passionate client advisor, relentlessly pursuing outstanding customer satisfaction while delivering tangible results.
Your leadership will be crucial in ensuring alignment among our team of consultants and executives, guaranteeing top-notch delivery for your portfolio of accounts. You're not just a leader from the sidelines; you're ready to roll up your sleeves and take the helm when it comes to execution.
If you thrive on driving performance and have a keen eye for business development, we're looking for someone like you to join our team and contribute to our journey of business growth and success.
About your team, BlueRock Digital!
Established 8 years ago, BlueRock Digital stands as a dynamic unit within the expansive BlueRock entrepreneurial ecosystem. We're not your typical digital agency – we're a forward-thinking powerhouse that leverages digital innovation to seamlessly integrate Marketing, Customer Experience, and Business Operations for our clients like no other advisor on the planet.
Within our Brand & Marketing division, we specialize in crafting cutting-edge brand and Growth Marketing strategies, providing expert guidance and management across pivotal channels including Search Engine Optimization, Paid Media, Email, CRM, and Social Media.
What sets us apart is our unique ability to collaborate with all of BlueRock's advisory divisions, offering our clients comprehensive solutions to tackle any challenge they encounter. Whether it's streamlining inventory management, launching an online storefront, boosting digital visibility, or all of the above, our collaborative approach ensures exceptional outcomes every step of the way.
And let's not forget – we know how to have a blast while we're at it!
What you’ll be doing
Client Partnership
- Ensure exceptional client experiences across key accounts through effective communication and performance management.
- Develop strategies and manage execution of channels such as Email, CRM, SEO, Content Marketing, Paid Media, Social Media and Programmatic.
- Lead workshops internally and with clients to devise marketing, content, and growth strategies to maximise performance and ROI.
- Review digital performance of key client accounts, with a constant monitoring of lead metrics and forecast overall monthly targets.
- Develop monthly reports and confidently run through performance and recommendations.
- Sound use of Figma and Canva for assembling graphics when required.
Business Development
- Contribute to the financial performance of the division by proactively identifying opportunities to provide value to businesses with existing clients across the BlueRock community.
- Maintain client retention through excellent client experience and performance.
- Produce scope of works, proposals, and pricing ensuring healthy gross profit is obtained across your portfolio.
- Proactively seek new business opportunities through digital, industry and BlueRock led events while working toward achieving target volume of deals.
Requirements
We want to hear from people who have:
- 7+ years digital marketing experience with at least 2+ years working in an agency environment.
- Strategic and practical experience in developing content and SEO strategies.
- Experience developing paid media plans with proven track record in achieving client outcomes and strong ROI.
- Experience working with marketing automation platforms from a strategic or practical perspective such as HubSpot, Active Campaign, Klaviyo, or Salesforce.
- Proficient copywriter with experience in both long-form and short-form ad copy.
- Expert knowledge in Google Analytics, GA4, GTM and Data/Looka Studio.
- Experience working with both B2B and consumer brands with a solid understanding of eCommerce related KPIs.
- Sound commercial acumen and experience working with financial performance targets.
- Excellent written and verbal English.
Benefits
Our people love to work for us, here’s why!
- Certified Great Place to Work 2024, 2023 and 2022 Best Workplaces winner!
- Competitive salary, free weekly lunches, awesome social events, flexible working arrangements, and amazing headquarters in the CBD.
- Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion.
- Learning and development including internal and external training programs to build your career skills with performance and remuneration reviews company wide every 6 months.
- An inclusive and diverse workplace culture centred on health, wellbeing and fun.
How to apply
If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you!
For any questions regarding this opportunity or if you require any adjustments to participate in this process, please reach out to **@thebluerock.com.au.
Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.
Even in 2024 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.
