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Form of work
SalarySee the rewarding impact of your work in the healthier futures of our young people.
We currently have a Permanent Full Time position available.
VCID No. 875462
About our Team:
Safety, Quality & Innovation lead the development, implementation and ongoing review of CAHS’s external certification and accreditation processes and play a key role in the planning and execution of the Child and Adolescent Health Service’s (CAHS) organisational strategy relating to safety, quality, and clinical governance.
Through engagement with our workforce and consumers we ensure that our patients and their families are active partners in their healthcare journey and contribute to the continuous improvement of our services. Our dedicated Child and Family Liaison team manage consumer feedback from across the Child & Adolescent Health Service (CAHS), keeping each child’s health journey at the core of our focus and ensuring each concern is acknowledged, and appropriately investigated.
We seek to maintain and foster a culture of continuous improvement at every level - identifying emerging trends, evaluating best practices, and implementing innovative solutions to enhance patient safety and provide the highest quality care to our young patients and their families.
About the Role:
We are seeking a motivated and experienced leader to join us at CAHS. As Director of the Child and Family Liaison Service, you will work in conjunction with teams across Perth Children’s Hospital (PCH) and Neonatology, the Child and Adolescent Mental Health Services (CAMHS) and the Child and Adolescent Community Health (CACH) to ensure that the consumer concerns are meaningfully addressed and incorporated into our service improvements to enhance staff and patient experience.
Reporting to the Executive Director Safety, Quality and Innovation, you will lead your team in responding to, investigating, mediating and resolving complaints and grievances, suggestions and concerns from children, care givers and families. You will work closely with clinical teams, service leadership and executive to reengage families and work towards positive outcomes within a timely framework adhering to relevant governance and regulatory frameworks, standards, consumer rights and responsibilities and our organisational values.
Key responsibilities include:
- Leading and managing the Child and Family Liaison Service including the complaint and grievance processes and facilitating performance against organisational targets.
- Supporting consumers with concerns or complaints in achieving a resolution that enables positive outcomes in relation to their care needs and therapeutic relationships.
- Developing, implementing, and reviewing objectives and strategies based on consumer feedback to enhance consumer satisfaction and experience of care.
- Leading and supporting change, improvement and innovation across CAHS in relation to complaint management.
- Developing and implementing systems and processes that support the establishment of collaborative and strong working relationships and partnerships; and ensuring that they are maintained, both internal and external to the organisation.
- Managing relationships with key stakeholders including the Health and Disability Services Commission and Mental Health Advocacy Service
About CAHS:
The Child and Adolescent Health Service (CAHS) is proud to be the leading service provider for paediatric healthcare in Western Australia, as the State’s only dedicated health service for infants, children and young people. CAHS comprises four service areas: Perth Children’s Hospital (PCH) and Neonatology, Community Health, and Child and Adolescent Mental Health Services (CAMHS).
With over 6500 employees, our services are delivered at PCH and King Edward Memorial Hospitals (KEMH), as well as across a network of more than 160 community clinics across the Perth metropolitan area.
For further information about the benefits of working for CAHS, please click and for further information regarding CAHS’ services, please click
How to Apply:
We welcome your application via the ‘Apply for Job’ button at the bottom of this page. Your application should contain the following:
- A statement addressing selection criteria as per the Job Description Form in no more than 2 – 3 pages maximum.
- A copy of your current CV outlining your most recent and relevant work experience.
- The name, email and contact details of two referees who can be contacted to provide a confidential report (we will contact you and seek your confirmation prior to contacting your listed referees).
For Further Job Related Information: We encourage you to contact Sam Campanella, Executive Director Safety, Quality and Innovation on 08 6456 8520 with any specific questions related to this role.
Help in submitting your application: If you experience technical difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.
Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector.
Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant’s integrity and past demonstration of ethical behaviour.
This position is subject to a Western Australian Working With Children (WWC) Check. For further information please refer to the WWC website at:
Whilst this selection process will initially be used to fill any available vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.
CAHS is committed to providing a workplace culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability. During the selection process you may be assessed on your ability to fulfil the responsibilities of this position in accordance with the values.
WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from people from culturally diverse backgrounds and people with disabilities. In addition, we are committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply
For Assistance including any adjustment needed to accommodate a disability and confidential enquiries – please contact the Strategic Talent Acquisition Recruitment Team (START) service via email:
Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted.
