Director Customer And Transformation

•       Deliver whole of organisation change

•       Report directly to CEO

•       Foster customer centric approach and solutions

About the organisation

The City of Boroondara is home to over 185,000 residents and a diversity of businesses. The council is driven by its purpose of delivering upon community priorities placing its customers at the centre of everything they do. The Customer and Transformation directorate, led by this role, supports Council to deliver a seamless, convenient and empowering experience for all customers and staff when interacting with council. The directorate provides staff with the tools and advice they need to both work and communicate with customers while also leading the transformation of how the organisation works.

About the role

The Director Customer and Transformation is a challenging and rewarding leadership position, critical in driving the “Transforming Boroondara” program, a key component being digital transformation. As a member of the Executive Leadership Team the Director will take a lead role in developing and delivering strategic frameworks to evaluate business systems and will redesign technology, processes, systems, strategies and influence a culture that delivers more efficient practices and better outcomes for customers across a diverse group of services. The position oversees the delivery of a diverse mix of services and manages three key departments: the Chief Customer Office, Transformation and Technology and Strategy and Performance. The Director will deliver whole of organisation change.

About you

You are an accomplished people leader experienced in delivering significant change in client/customer centric industries and have proven ability to lead different service lines/disciplines. Well versed in the essentials of Program Delivery, ideally but not essentially with a technology focus, your empathetic approach and stakeholder management skills allow you to foster collaborative relationships with external service providers. Having previously delivered organisational transformations seamlessly within new and existing business processes and systems, you are able to leverage your knowledge of contemporary change management practices to underpin the program’s success. This is a wide-ranging role which will have a meaningful impact on the organisation and the community it serves.

Please submit your resume in Microsoft Word format.  Applications should be made directly to SHK, via the link in this advert in the line above.