Customer Success Director

About Objective
At Objective, we create software that makes a difference. With over 450 people and 4 development labs spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.
About the role:
As an experienced Customer Success Director you'll be responsible for creating and executing a Customer Success Strategy and resultant Program that delivers the most outstanding customer experience for our customers. In this critical leadership role, you will manage a team of Customer Success Managers to help our customers fully leverage our software, put our customers first, and strive to exceed every expectation.
**Melbourne or Sydney based candidates preferred however open to candidates across the East Coast.**
What will your day look like:

• Manage the Customer Success team to become customers' trusted advisors by providing technical guidance, transformation strategies, driving resolutions and providing recommendations for best practices.
• Create and evolve programs and strategies to ensure that ourCustomers are getting maximum value from their Objective solutions.
• Work with Account Directors, Regional Directorsand the Executive team toidentify and support customers, ensuring retained USP and ARR.
• Work with Customers and Executives to understand value proposition of Objective solutions through Value Program and evangelise success stories.
• Drive Customer Success Outcomes, measure effectiveness of Customer Success and define and optimize the Customer lifecycle.

What skills will you need:

• Minimum 3+ years' experience in leading customer-facing organisations in a Customer Success Directors Role.
• Minimum of 3+ years' proven experience as a Customer Success Manager leading and creating Customer Programs that drive awareness, adoption, and create value to the customer.
• Exceptional communication, presentation and written skills.
• Prior experience working in an Enterprise IT industry.
• Strong leadership skills, capable of managing, developing and driving exceptional Customer Success teams.
• High energy, team player with the desire to learn and grow.
• Working knowledge of Salesforce, and Microsoft technologies.
• Understanding the public sector ecosystem - Government experience would be highly desirable.

Think you'd love the role but don't tick all the boxes? We'd encourage you to apply anyway, we're always keen to meet like-minded people.
We recruit the best and brightest people in the industry who are passionate about their work. We aim to create an environment that allows talented people to deliver innovative technical solutions. We offer a truly flexible working environment. Come and join a team that is making a difference!
We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole selves to work each day. At Objective, we never discriminate based on any recognized characters or any other prohibited by applicable law.
To provide a positive experience, please advise our Talent Team of any adjustments required during the recruitment process so we can support you.