Address
Form of work- Deliver whole of organisation change
- Report directly to CEO
- Foster customer centric approach and solutions
The City of Boroondara is home to over 185,000 residents and a diversity of businesses. The council’s purpose is to deliver upon its community priorities placing its customers at the centre of everything they do. The Customer and Transformation directorate, led by this role, supports Council to deliver a seamless, convenient and empowering experience for all customers and staff when interacting with council. The directorate provides staff with the tools and advice they need to both work and communicate with customers while also leading the transformation of how the organisation works.
About the role
The Director Customer and Transformation is a challenging and rewarding leadership position, critical in driving the “Transforming Boroondara” program, a key component being digital transformation. As a member of the Executive Leadership Team the Director will take a lead role in developing and delivering strategic frameworks to evaluate business systems and will redesign technology, processes, systems, strategies. The Director will deliver whole of organisation change, oversee the delivery of a diverse mix of disciplines and will engender a culture of innovation and customer centricity. The position manages three key departments: the Chief Customer Office, Transformation and Technology and Strategy and Performance.
About you
You are an accomplished people leader experienced in delivering significant change in client/customer centric industries and have proven ability to lead different service lines/disciplines. Well versed in the essentials of program delivery, ideally but not essentially with a technology focus, your empathetic approach and stakeholder management skills allow you to foster collaborative relationships with external service providers. Having seamlessly delivered organisational transformations encompassing new and existing business processes and systems, you are able to leverage contemporary change management practices to ensure the program’s success. This is a wide-ranging role which will have a meaningful impact on the organisation and the community it serves.
For more information, please contact Brian Barry at SHK on +61 3 8620 8049 or click ‘Apply for this job’. Please submit your resume in Microsoft Word format. Direct and third-party applications will be forwarded to SHK.
