Director Digital Application Services

The role:
Join eHealth Queensland to lead and manage a team of business, application, and technical specialists at strategic and operational levels in the integrated operation and support of complex enterprise information applications and infrastructure to achieve defined service levels.

• Proactively create and manage service level agreements, operating level agreements and underpinning contracts with service providers to deliver agreed services to customers.
• Work collaboratively with customers in managing and understanding respective service requirements and ensure that service levels remain aligned to changing business requirements and evolving delivery capabilities.
• Manage all aspects of the systems development lifecycle as it pertains to interfaces between applications and services to ensure high quality and timely introduction of new capability into the Queensland Health environment.
• Oversee the introduction of changes to production, as a result of improvement activities.
• Proactively maintain and manage enterprise applications and dedicated infrastructure for the designated portfolios in accordance with designated policies, standards, and practices, including eHealth Queensland IT Digital Application Services processes
• Proactively engage with projects in the delivery of integration and testing services to the project

Are you right for this role?

You will have extensive experience in the following:

• Understanding of and high-level ability to apply contemporary leadership principles to develop and maintain an effective and motivated highly skilled application support team.
• Well-developed management and supervisory skills
• Proven ability to negotiate and achieve agreed service levels as defined in formal service level agreements with customers.
• Proven high level of interpersonal, negotiation, consultation, and communication skills appropriate to an environment of change and evolution.
• Extensive experience and proven ability to develop implement and evaluate strategic, workforce and business plans which reflect commitment to customer service delivery and meet performance targets and priorities.
• Evidence of innovative approaches to optimising service delivery and leading change in a large, complex, and distributed organisation.

About eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the State. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and a cover letter online today.